Companies that operate platform business models dominate their market segments and scale with ease
in new ones. They generate high revenue. And this model allows business to connect directly with
Regardless of industry or segment, successful platform operators have several factors in common.
They create an environment where everyone on the platform — the operator, partners, competitors
and even customers — contributes to customer experiences. Operators also capitalize on the massive
amounts of data that platforms generate. When shared and used properly, this data leads to continuous
reinvention. Finally, they commit to innovation. Platform operators invest significantly in technologies
such as IoT, AI and blockchain to consume, share, analyze and generate data for participants.
As business ecosystems evolve and collaborative relationships expand, platforms will proliferate
and further disrupt, rewarding entrants with a well-defined platform strategy.