IBM Global Technology Services (GTS) South Africa
IBM Global Technology Services is focused on what matters most – working with clients to provide the right business and technology services that deliver real business outcomes. The mission of the Global Technology Services Lab is to foster collaboration in Technology Deployment by partnering with BP’s, ISV in building innovative, Technological Solutions.
Our offerings feature the following :
Simplified Portfolio: Architected services to ensure maximum efficiency and effectiveness
- Faster time to value
- Reduced risk
Delivery Excellence: Uniform standards and practices so you can count on us to deliver. Standardized metrics for measurement to drive consistency in execution.
Global Execution: Consistent methodologies and processes ensure, high-quality, best-in-class services. Access to the best skills where they are most needed.
Cross-brand Integration: Integrated, cross-IBM approach to client problem solving. Services aligned with IBM software and hardware to give you the most for your IT dollars invested.
Services Offerings
- Server Services - Help clients effectively implement, optimize and manage their server environments by focusing on improvements in capacity, cost, availability and integrity in their data centres and distributed environments
- Middleware Services - Help organizations by “making IT mean business” - with seamless integration of the application layer through to the infrastructure layer to optimize the IT environment, generate higher ROI on IT investments and provide greater business value and innovation from IT.
- Integrated Communications Services - Focus on designing, implementing and managing networking environments and applications optimized for anytime, anywhere integrated business communications enabling clients to build differentiating advantage through improved efficiency and business innovation
- Business Continuity and Resiliency Services - Help clients build continuity into their businesses, so they can respond locally, regionally or globally to opportunities, threats and regulatory pressures in a manner that enables them to protect their brands, maintain customer and partner relationships, and position their businesses for growth
- Storage and Data Services - Help organizations get the most value from their data, to support effective decision-making, innovation and regulatory compliance. From planning through management, designed to enable clients to deploy simplified, security-rich, efficient and resilient storage and data environments
- Maintenance and Technical Support Services - Our portfolio of infrastructure support services offers clients a way to increase availability and simplify management of their IBM and multi-vendor IT environment
- Strategic Outsourcing – Strategic Outsourcing (SO) is a long term, multi-year partnership between the client and IBM, where IBM is responsible for delivering a robust, cost-effective IT infrastructure, which is capable of rapid change, continuous improvement and enables the client’s strategic agenda.
- Business Transformation Outsourcing – Business Transformation Outsourcing (BTO) combines process, people and technology transformation with an outsourced delivery model. Businesses want more than just consulting or outsourcing; they want a partner who can work with them to facilitate change, and a partner that will accept accountability. BTO goes beyond the transactional; it's a long-term collaboration to transform the entire company vision. Through our innovative business and technology approaches, consulting and delivery excellence, and above all by taking accountability for that execution, we deliver business results
- Integrated Delivery Centres (IDC) demonstrate our global delivery capability. IBM has over 200 000 professionals delivering services in more than 174 countries including South Africa through the Integrated Delivery Centre model. Our IDC model consolidates service delivery activities into an integrated, client-focused organization, ensuring seamless service delivery through our expansive worldwide delivery infrastructure, processes, tools and skilled resources. In the IDC model, the support activities traditionally performed by multiple competency units are covered by a single, cross-functional IDC Engineer. The IDC in South Africa supports over 250 clients located in countries such as Sweden, Denmark, Finland, Netherlands, United Kingdom and South Africa.
- Our Global Delivery Model is designed to make it easier to deliver value to our clients and includes the following elements to meet their requirements and mitigate risks:
- Global delivery model with flexibility in each delivery location
- Parallel and faster ramp-up, delivering savings more quickly
- Access to the world’s largest experienced services skill pool, with extensive industry and technology expertise, in 173 countries worldwide
- Access to the world’s largest business consulting and research organization
- Multisite solution spanning multiple time zones and in different economic zones