Frequently asked questions

Invoices and payments

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How can I view my statements of account online?

You can view your entire account statement through our Statements Online application.

This online application is updated with invoices, credit notes, and payment details, either submitted or pending. You can also create and print a report for a particular type of invoice (e.g. maintenance, purchase etc.), for a specified time frame.
You will need to register with IBM, where you will be asked to fill in a form to create an IBM Userid and password, chosen by you, that will be requested on access. To complete the registration and authorisation, you will need to follow some instructions that will appear on the screen. You will receive an e-mail that will confirm your authorisation to access Statements online.

For further information or assistance, please contact our Customer Support Team on +84 (4) 3946 2161, Monday to Friday, between the hours of 09:00 - 17:00.


Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.


What are the due dates and payment dates for IBM invoices?

Invoices are due and payable upon receipt of IBM invoice, as detailed in the IBM Customer Agreement.
In the case of quarterly invoicing (e.g. as with certain software license charges and maintenance charges), invoices are issued at the beginning of the quarter and due and payable upon receipt of invoice.
Late payment charges may apply if payment is not received by IBM within 30 days from the date of invoice or in the case of quarterly invoicing within 60 days from the date of the invoice. The above 30 and 60 days may be reduced in certain countries as specified in our agreements.


What about late payment fees?

Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.


Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?

A Customer Support Team representative will be happy to assist you with all your invoice enquiries: you can enquire about your invoice by submitting a request, or call our Customer Support Team on +84 (4) 3 946 2161, Monday to Friday, between the hours of 09:00 - 17:00, for assistance.


Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request online.

You may also call our Customer Support OnLine team at +84 (4) 3 946 2161, Monday thru Friday, 9:00 am - 5:00 pm for assistance.


How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?

You can view the status of your invoice by submitting a request online or call our Customer Support OnLine Center on +84 (4) 3 946 2161 option 2, for assistance during business hours.


How do I pay an invoice?

Payments can be made by Bank Transfer, Bank Receipt or cheque quoting our invoice number(s).
Bank account information can be found on the invoice.

Please send cheques to:

IBM Vietnam Company
2nd Floor, Pacific Place
83B Ly Thuong Kiet
Hanoi, Vietnam

You may also contact us on +84 (4) 3 946 2161 Monday to Friday, between the hours of 09:00 - 17:00 for further information.


How can I advise IBM about a payment / remittance advice?

Please send us your remittance advice by submitting a request online.


What if I have an invoice question that isn't answered here?

A Customer Support Team representative will be happy to assist you with your invoice enquiries and you can contact them on +84 (4) 3946 2161, Monday to Friday, between the hours of 09:00 - 17:00 for assistance. You may also submit a request online. To allow us to better assist you, please include as much detail as possible.

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