Electronic payment methods

Automated Clearing House (ACH) Debits

Effective January 22, 2007, a new electronic payment method called Automated Clearing House Debits was announced by IBM Payment Systems. An ACH Debit is a transaction specific, non-recurring 'direct debit', authorized by the end user Customer and triggered by IBM. It is less expensive and more efficient than paper checks. ACH can be authorized at the time of order/contract/enrollment or used to pay for already-issued invoices.
If you pay your invoice(s) this way within 15 days of the invoice date, you'll earn a 0.25 % discount on your payment.

Please contact your sales rep or your Accounts Receivable administrator for more details.

Electronic funds transfers

IBM has the capability to receive customer initiated electronic funds transfers, such as, Automated Clearing House (ACH) payments and wire transfers (FEDWIRE). These types of payments give you many of the same benefits of the Direct Debit program, but requires you to initiate each payment to IBM through your bank rather than IBM drafting the payments on a regular schedule. There are several types of ACH payments you can initiate through your bank. The Corporate Trade Exchange (CTX) format provides both electronic payment and remittance information and is IBM’s preferred ACH format. Other ACH formats and wire transfers are accepted, but often require you to separately communicate the remittance information to your Accounts Receivable CSR. For more information on making ACH payments or wire transfers to IBM contact your Accounts Receivable CSR at the telephone number located on your invoice.

Payment terms

Invoice payment terms are printed in the heading of each invoice. The overwhelming majority will say "payment due upon receipt of invoice - late payment fee may apply".

Late payment fees

If an invoice is subject to late payment fees, in addition to the statement that appears in the heading, near the bottom of the invoice will appear the date by which the invoice must be paid in order to avoid being assessed a late payment fee. Most invoices are assessed late payment fees thirty days after the invoice date. For calendar quarter maintenance and software license charge billing, the late payment fee date is the last day of the second month of the quarter.

Invoice timing

The timing and frequency of invoices varies with the type of billing and, to some degree, with the choices you have made regarding the frequency.

Invoices for purchase of hardware and / or one-time software license charges: invoices are created every weekday.

Invoices for maintenance agreement charges: normal recurring invoices are created at the beginning of each calendar quarter (January 1, April 1, July 1, October 1). Additionally, at the beginning of each month, invoices for maintenance billing periods of one month, six months or one year are produced, if you have opted for that billing frequency instead of quarterly.

Hourly service invoices: these are normally issued within one week of when the service was performed.

Invoices for recurring software license fees: normal recurring invoices are created at the beginning of each calendar quarter (January 1, April 1, July 1, October 1). Additionally, at the beginning of each month we produce invoices for monthly license charges, for those customers who have not yet converted to quarterly billing.

Invoices for parts: parts invoices are issued once each week. If you use the toll free number (1-800-388-7080) to order maintenance parts, the invoices will usually be issued within 10 days of shipment.

Invoices for publications: these invoices are issued once a month for publications shipped the previous month. Generally they will be issued between the 5th and 12th of the month.

Invoices for consulting and services: invoices for consulting and services contracts, including business continuity and recovery services, and family of service offerings, are issued on varying schedules,
depending on the specific contract signed. For regular, recurring charges, invoices would normally be generated at the beginning of the quarter, or month, to cover the period in advance. For contracts calling for billing as services are performed, the invoice may be issued weekly or monthly, covering services performed over the preceding period.

Invoices for educational services: every two weeks, we issue invoices for educational courses and / or materials. These cover classes attended or materials provided during the past month.

Invoices for IBM Credit Corporation Financing: The IBM Credit Corporation issues its invoices a few days before the first of each month, with the invoice date reflecting the first of the month.

Options to change the reference, installed-at or invoice-to address information that appears on your invoice(s)

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