Frequently asked questions

Orders and delivery

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Find answers to your questions:


How do I view my orders online?

Hardware and Software orders can be followed through Order Status OnLine.

Please contact your IBM Business Partner for the status of orders you have placed through them.

Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our online tools. Learn more about registration.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important for future online transactions and online tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.

When will my delivery arrive?

IBM cannot guarantee a delivery time, however if you wish to specify an am or pm delivery please contact us through one of the options under 'We're here to help'. Please use the Order Status OnLine tool to determine the status of your order.

Who is my Hardware Customer Support Representative?

You can request information about your Hardware Customer Support Representative by submitting a request online (IBM User ID and password is required).

What should I do if the package I ordered is lost or damaged?

Please contact us through one of the options under 'We're here to help'. For damaged goods, please note details on the delivery note for return to IBM.

How do I download my purchased software?

How do I find technical support for a product?

Go to the Support Portal and select your product in Product Lookup field.

What if I have a question about my order that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

We're here to help

Frequently asked questions

General questions
Orders and delivery
Inventory and maintenance
Invoices and payments


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