Find answers to your questions:

How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line® tool .

Where do I send my invoice payment?

Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s).
Bank account information can be found on the invoice.

Please send us your remittance advice through an online request.

What are the payment terms (due date) for IBM invoices?

IBM invoices are due upon receipt, as detailed in the IBM Client Relationship Agreement and as stated in the payment terms on your invoice.

What methods of electronic payment are available?

See more information on invoices and payments to find acceptable methods of electronic payment.

What other electronic options are available for invoice delivery?

Electronic Data Interchange (EDI) is an option also available to customers.

What about late payment fees?

Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.

Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?

You can inquire about your invoice or view an invoice image through the Invoices On-Line® tool.

You may also submit a request online.

How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?

To get the status of your invoice please submit an online request.

Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request online.

Why have I been billed for a warranty replacement part?

Defective parts that are replaced while under warranty must be returned to IBM within 30 days. When parts are not returned, or if returned parts do not contain the shipping documentation sent with the replacement part, billing will occur. If you have returned the part or if you have further questions our concerns, please contact our IBM Parts Department on 800-388-7080 option 2, then option 1. Our Parts Support team will be happy to assist in addressing any discrepancies.

Why did I receive an invoice for service repair?

An invoice for service repair and parts has been submitted because:

  1. the machine serviced does have warranty or contracted maintenance coverage or
  2. the service required falls outside of the terms of the Warranty or Maintenance agreement (example - abuse, lightning strike, hours of contracted service).

What if I have an invoice question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.


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