By taking advantage of automated electronic payments, you save time and money.
e-Pay through Invoices
Pay your invoices by credit card or automated clearing house (ACH) using the Invoices web application. Viewing and paying your invoices using this secure method is fast and efficient.
When you use e-Pay to pay your IBM invoices, you'll be able to:
• Manage when and how your invoices are paid using a credit card or automated clearing house (ACH) options*
• Receive a 0.25% discount when you pay within 15 calendar days of the invoice date using ACH payments
• Accelerate payment tracking and reconciliation by using the reporting capability to post e-Payments to your ledger
*some restrictions apply
More electronic payment processes and methods
IBM supports several other electronic payment methods outside of the Invoices application including direct debit, credit card and purchase card (P cards). If desired, you can even vary the payment method by invoice type. If the following details don't adequately address your questions, you can contact your Accounts Receivable Representative for answers to your specific questions.
This program authorizes IBM to initiate a debit entry to your bank to execute an electronic funds transfer (EFT) on a pre-defined schedule. Direct debit can be chosen for most billing types and set up is quick. You will still receive an invoice for review prior to the payment date, but payment will be automatic and electronic.
To initiate automatic payment authorization, complete and sign the Direct Debit authorization form (PDF, 50KB). Mail this completed authorization form, along with a voided check, to your IBM Customer Support Representative (CSR) for processing. The form specifies the types of invoices to be paid using automated payment, and defines the agreement between you and IBM. It also documents the payment timing, normally 15 days after the invoice date. Remember, as long as the timing is no more than 15 days from the invoice date, you'll receive a 0.25% discount off the invoice.
If you notice inaccuracies with your invoice, or need the debit amount changed or stopped altogether, contact us using the contact information that appears on your invoice. As long as a minimum of three workdays remain before the automatic payment date, we can make the change before the payment occurs. Otherwise, you do nothing and the payment will be processed.
If post-payment review finds the invoice amount or billing were inaccurate, you can contact us. We can electronically transfer any excess charges back to your account if we are notified within the first ten days after the payment. After that, we can issue you a refund by check.
Should you want to modify an automatic payment, including adjusting contracts, customer numbers or bank routing and account information, contact us for an amendment form. We will process the form and implement the changes as quickly as possible.
If you need to end your automatic payment plan, we will need written notification. Although we will try to stop on the date you wish, the automated nature of the process may require more time. Also, if you've only been paying automatically for a short time, and have no previous credit history with us, we may require a cash deposit or credit card number to continue contracted billing.
Electronic funds transfer
In addition to the options for recurring payment option above, you can gain many of the same electronic payment benefits for non-recurring payments. IBM can receive customer initiated electronic funds transfers (EFT) including Automated Clearing House (ACH) payments and wire transfers (FEDWIRE). Unlike the recurring payments, these EFTs require you to initiate each payment to IBM through your bank rather than IBM drafting the payments on a regular schedule.
You can initiate several types of ACH payments through your bank. IBM’s preferred ACH format is the Corporate Trade Exchange (CT>C) that provides both electronic payment and remittance information. We accept other ACH formats and wire transfers, but often you must communicate the remittance information separately to your Accounts Receivable Representative.
- If recurring billing is desired, for example monthly or quarterly, your IBM representative can provide you a form to fill out that authorizes the recurring billing to be collected via credit card. IBM is not obliged to accept credit cards for all transactions.
Once established, you will receive an invoice-like document with the charge details and confirmation IBM has charged your credit card. For protection, your credit card statement should show the invoice number and include a brief description of the purchase, along with a phone number you can call if you have any questions.
- IBM currently accepts purchase cards issued by American Express, MasterCard, and Visa. Due to demand for the service, IBM provides level 2 or level 3 support for this payment method.
We print invoice payment terms on each invoice. The majority will say, "Payment due upon receipt of invoice - late payment fee may apply."