Frequently asked questions


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Find answers to your questions:


How do I register for Contracts OnLine?

Contracts OnLine is an application used for the end-to-end processing of your IBM contracts (including viewing, approving and signing). Access to Contracts OnLine is a two step process, first you must have an IBM ID and password and then you must be entitled to use the tool.

Once you have an IBM ID and password, please contact your IBM Contract Representative or our Customer Support OnLine team to complete the entitlement process.

How do I raise an inquiry online?

Please visit My requests application, where you can create, view and manage your enquiries in a secure environment.

You will need your IBM User ID and password to access My requests.

Your request will already be populated with the data you supplied when you registered with IBM. You need only supply the information that is specific to your request and press submit.

A submission notification will confirm the details of your request.

You will receive a response from an IBM representative within one business day, either in the form of an e-mail from ‘My requests’ with a link to your answer and any related documentation or directly by a Customer Support Team representative if an answer requires further research or information. You are notified of final responses via an automated e-mail which refers you to the response details in the My requests application so that you can have easy access to the request at any time.

Learn more about My requests or contact our Customer Support Team at 1800-060-127 or +66-2-273-4299 for more information.

Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

Who do I contact with questions about hardware or software maintenance contracts and related price quotes?

For general questions about hardware or software maintenance or for pricing information related to a new IBM contract, please contact Customer Support Team by submitting your request online (you will need to initially register with IBM to obtain an IBM User ID and password). Please specify the contract number or machine type, serial number(s) and date period for which you want the quote. A customer support representative will contact you with the information.

Who can I talk to about my support services?

Please submit your request online (you will need to initially register with IBM to obtain an IBM User ID and password) about your support services.

How do I get a copy of my contract?

Please complete this e-form (you will need to initially register with IBM to obtain an IBM User ID and password) to get a copy of your contract.

How do I terminate my maintenance contract?

Please submit your request in writing, quoting your contract number and your contact details. The notification must be signed and sent to:

IBM Thailand Co.,Ltd
Client Representatives -388 Phaholyothin Road, Phyathai, Bangkok 10400

or submit your request online using My request (you will initially need to register with IBM to obtain an IBM User ID and password).

How can I activate a ServicePac contract?

Once you receive your confirmation e-mail please register your contract.

What if I have a contract question that isn't answered here?

A Customer Support representative will be happy to assist you with your contract enquiries. You can contact us through the options available under 'We're here to help'.

We're here to help

Or call us at 1800-060-127 or +66-2-273-4299
(Monday to Friday,
8:30 am - 5:30 pm)

Technical requests and support

For technical inquiries please call +662-6191250 or:

Frequently asked questions

Orders and delivery
Inventory and maintenance
Invoices and payments


Your requests

Raise, view and track online requests.

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Your online contracts

Accept and sign your IBM contracts electronically.

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Your orders

Access real time order and delivery information, including links to carrier shipping details.

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Your invoices

Retrieve, download and print your IBM invoices and credit notes.

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Your statements

View your entire accounts payable position with IBM in one place.

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Connect with IBM Customer Support

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