Frequently asked questions

Invoices and payments

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How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line® tool.


How can I view my statements of account online?

You can access your invoices using our Statements online tool.


Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our online tools. Learn more about registration.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important for future online transactions and online tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.


What are the due dates and payment dates for IBM invoices?

Payments should be made according to payment terms stated on IBM invoices. Please check your contract, as invoices may be subject to a late payment fee if not paid by the due date.


What about late payment fees?

Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.


What can I do with the credit notes received from IBM?

You may use the credit notes by offsetting it with any outstanding invoices you may have with IBM. If you do not have any outstanding invoices, you may contact Accounts Receivable Center at: 1800 317 2781.


Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?

You can enquire about your invoice or view an invoice image through the Invoices On-Line® tool.

You may also submit a request online.


Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request online.


When shall I expect to be billed for Maintenance Agreement that was recently signed?

As in accordance to the Maintenance Agreement signed, the effective date of billing shall always be the first day of the following calendar month if the service start date is after the first day of the calendar month.


How do I reconcile the contract value stated in my Maintenance Agreement and the invoiced amount?

IBM follows the calendar year method of billing, which is from January to December. If you have signed Maintenance Agreement with annual charges that has a service start date on any day of the year other than January 1, you will be invoiced with pro-rated charges based on the annual charges reflected in your Maintenance Agreement. The effective date of billing shall always be the first day of the following calendar month if the service start date is after the first day of the calendar month.

Example: Maintenance Agreement start date is March 15, 2006, then billing will be pro-rated from April 1 , 2006 to December 31, 2006.


How can I have all the maintenance invoices billed according to my company's fiscal year?

For example , you have five machines with warranty expiring on June 26, 2006 and another six machines with warranty expiring on July 15, 2006.

In calendar year billing, you would have received an invoice for the first five machines for the billing period from July 1 to December 31, 2006, and another invoice for the six machines for the billing period from August 1 to December 31, 2006. On January 1, 2007, you will receive one invoice for all eleven machines for the billing period January 2007 to December 2007, and thereafter.

If you prefer to have your invoices billed according to your company's fiscal year e.g., from March 2007 to February 2008. You would be billed for five machines from July 1, 2006 to February 28, 2007 and another invoice for six machines from August 1, 2006 to Febaruary 28, 2007. On March 1, 2007, you will receive one invoice for all eleven machines for the billing period of March 2007 to February 2008, and thereafter.


What if I have an invoice question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

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