Find answers to your questions:

How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line® tool .

How can I view my statements of account online?

You can access your invoices using our Statements online tool.

What are the due dates and payment dates for IBM invoices?

IBM invoices are due upon receipt, as detailed in the IBM Client Relationship Agreement and as stated in the payment terms on your invoice.

What about late payment fees?

Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Client Relationship Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.

When will IBM commence billing the software license charges? I have a new recurring charge software license contract. The software licenses have been delivered and installed.

IBM provides a 10-day allowance period from installation date aside from the testing period (if any). Billing will commence on the first workday of the following month after the testing period.

When shall I expect to be billed for Maintenance Agreement that was recently signed?

As in accordance to the Maintenance Agreement signed, the effective date of billing shall always be the first day of the following calendar month if the service start date is after the first day of the calendar month.

Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?

You can enquire about your invoice or view an invoice image through the Invoices On-Line® tool.

You may also submit a request online.

What can I do with the credit notes received from IBM?

You may use the credit notes by offsetting it with any outstanding invoices you may have with IBM. If you do not have any outstanding invoices, please submit a request online.

How do I reconcile the contract value stated in my Maintenance Agreement and the invoiced amount?

IBM follows the calendar year method of billing, which is from January to December. If you have signed Maintenance Agreement with annual charges that has a service start date on any day of the year other than January 1, you will be invoiced with pro-rated charges based on the annual charges reflected in your Maintenance Agreement. The effective date of billing shall always be the first day of the following calendar month if the service start date is after the first day of the calendar month.

Example: Maintenance Agreement start date is March 15, 2006, then billing will be pro-rated from April 1 , 2006 to December 31, 2006.

How can I have all the maintenance invoices billed according to my company's fiscal year?

For example , you have five machines with warranty expiring on June 26, 2006 and another six machines with warranty expiring on July 15, 2006.

In calendar year billing, you would have received an invoice for the first five machines for the billing period from July 1 to December 31, 2006, and another invoice for the six machines for the billing period from August 1 to December 31, 2006. On January 1, 2007, you will receive one invoice for all eleven machines for the billing period January 2007 to December 2007, and thereafter.

If you prefer to have your invoices billed according to your company's fiscal year e.g., from March 2007 to February 2008. You would be billed for five machines from July 1, 2006 to February 28, 2007 and another invoice for six machines from August 1, 2006 to Febaruary 28, 2007. On March 1, 2007, you will receive one invoice for all eleven machines for the billing period of March 2007 to February 2008, and thereafter.

Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request online.

What if I have an invoice question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.


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