Frequently asked questions

Invoices and payments

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How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line application.

There are two options available to access the application:

  1. Registered access: Requires your IBM User ID and password and entitlement to access information pertaining to your IBM account. You can view all your invoices/credit notes and you will have access to additional functions, like download to spreadsheet, e-mail notification of new invoices and invoice inquiry (typically with 24 hour response time).
    If you already have an IBM User ID and password proceed with the first option under 'Register here', if not choose option 2 to create one. (Learn more about IBM User ID and registration). To complete the registration and authorization, you will need to follow some simple instructions that will appear on the screen. You will receive an e-mail that will confirm your authorization to access.
     
  2. Guest access: Using a combination of your customer number, invoice number and your e-mail address you can view and print an invoice. (Please note that functions are limited and you can only view up to 3 invoices, after which you are required to register).

For futher information please contact us by clicking here (sign-in required).


How can I view my statements of account online?

You can view your entire account statement through our Statements online application.

This online application is updated with invoices, credit notes, and payment details, either submitted or pending. You can also create and print a report for a particular type of invoice (e.g. maintenance, purchase etc.), for a specified time frame.

You will need to register with IBM, where you will be asked to fill in a form to create an IBM Userid and password, chosen by you, that will be requested on access. To complete the registration and authorisation, you will need to follow some instructions that will appear on the screen. You will receive an e-mail that will confirm your authorisation to access Statements online.

For further information or assistance, please contact our Customer Support Team on 800-6011-376 Monday to Friday between the hours of 9:00 am - 5:30 pm for assistance.


Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.


What are the due dates and payment dates for IBM invoices?

Payment is due on the date on the invoice. IBM reserves the right to charge a late payment fee calculated at a monthly rate determined by IBM of the invoice amount, compounded for each period or part period of 30 days that the invoice remains unpaid.


What are IBM payment terms?

Payment terms vary; please contact Accounts Receivable Center at: 1800 317 2781 or your Account Administrator.


What can I do with the credit notes received from IBM?

You may use the credit notes by offsetting it with any outstanding invoices you may have with IBM. If you do not have any outstanding invoices, you may contact Accounts Receivable Center at: 1800 317 2781.


Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?

Please refer to the contact details printed on the invoice or credit note, or submit a request using our online application My requests (you will initially need to register with IBM to obtain an IBM User ID and password or call Customer Support Team at: 800-6011-376.


Who do I contact to change the address on my invoice?

Please write to inform your IBM Marketing Representative on the change in your company’s name or address, or you may contact Customer Support Team at: 800-6011-376. You can submit a request online (IBM User ID and password required) or visit the application Invoices On-Line.


When shall I expect to be billed for Maintenance Agreement that was recently signed?

As in accordance to the Maintenance Agreement signed, the effective date of billing shall always be the first day of the following calendar month if the service start date is after the first day of the calendar month.


How do I reconcile the contract value stated in my Maintenance Agreement and the invoiced amount?

IBM follows the calendar year method of billing, which is from January to December. If you have signed Maintenance Agreement with annual charges that has a service start date on any day of the year other than January 1, you will be invoiced with pro-rated charges based on the annual charges reflected in your Maintenance Agreement. The effective date of billing shall always be the first day of the following calendar month if the service start date is after the first day of the calendar month.

Example: Maintenance Agreement start date is March 15, 2006, then billing will be pro-rated from April 1 , 2006 to December 31, 2006.


How can I have all the maintenance invoices billed according to my company's fiscal year?

For example , you have five machines with warranty expiring on June 26, 2006 and another six machines with warranty expiring on July 15, 2006.

In calendar year billing, you would have received an invoice for the first five machines for the billing period from July 1 to December 31, 2006, and another invoice for the six machines for the billing period from August 1 to December 31, 2006. On January 1, 2007, you will receive one invoice for all eleven machines for the billing period January 2007 to December 2007, and thereafter.

If you prefer to have your invoices billed according to your company's fiscal year e.g., from March 2007 to February 2008. You would be billed for five machines from July 1, 2006 to February 28, 2007 and another invoice for six machines from August 1, 2006 to Febaruary 28, 2007. On March 1, 2007, you will receive one invoice for all eleven machines for the billing period of March 2007 to February 2008, and thereafter.


What if I have an invoice question that isn't answered here?

A Customer Support representative will be happy to assist you with your invoice enquiries and you can contact them on 800-6011-376, Monday to Friday, 9:00 am - 5:30 pm for assistance. You may also submit an online request using My request application (you will initially need to register with IBM to obtain an IBM User ID and password). To allow us to better assist you, please include as much detail as possible.

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(Monday to Friday, from 9:00 am to 5:30 pm)

Technical requests

For technical inquiries please call 800 317 2888 or

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