Find answers to your questions:
How can I view my contracts?
Information about your options to view and transact your contracts online can be found here.
Why should I obtain an IBM User ID and password?
An IBM User ID and password gives you access to our online tools. Learn more about registration.
Please supply the following information when registering for your IBM User ID:
Accuracy and detail are very important for future online transactions and online tool entitlement.
Note that failure to provide any of the required fields prevents the user from completing IBM Registration.
As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.
What does IBM Software maintenance (SWMA) offer?
IBM Software maintenance (SWMA) offers:
Coverage options: one year or three years
All new iSeries or pSeries server purchases include a minimum of one year of Software Maintenance with the appropriate charge. A three-year coverage option charge is also available.
Onsite support options are also available with a choice of either 1 year or 3 years coverage.
If you currently have a software subscription :
What is the procedure to terminate my recurring charge software license contract?
License termination rules vary depending on the software: Passport Advantage® SW licenses are pre-paid one time charge and they do not require cancellation. Auto-renewal of these contracts will be automatically cancelled after 59 days if no payment is received.
Recurring monthly licenses: Please advise us online of cancellation requirement and include:
Request for discontinuance
IMPORTANT: ALL copies of Software must be destroyed per cancellation process and confirmation of this must be included in the notification.
You are required to provide 30 days notification unless your installed machine has also been removed from use.
How do I terminate my maintenance contract and what is the cancellation period?
Please submit an online request quoting your contract number and your contact details.
IMPORTANT: You'll find the termination rules for cancelling maintenance coverage on your equipment here, and those for software licenses.
How do I cancel my service contract and what is the cancellation period?
All requests for cancellations must be issued in writing to your IBM Client Representative or Services Proposal Manager, in accordance with the applicable notice period specified in your agreement.
How will I be informed in case of any price change for a recurring contract with IBM?
For existing recurring contracts, IBM provides a 3-month written notice of any price increase. For price decrease, this will be effective immediately.
What are the termination rules for cancelling maintenance coverage on my equipment?
You may terminate standard maintenance services for a machine on one month's notice to us if it has been on maintenance for at least 6 months. Non-standard maintenance addendums can have additional terms and conditions for termination of equipment.
We may terminate maintenance services for a machine on three months' written notice, provided it has been under maintenance services for at least one year. Either of us may terminate service for any Machine if the other does not meet its obligation concerning maintenance services.
What if I have a contract question that isn't answered here?
Please submit an online request. To allow us to better assist you, please include as much detail as possible.