Find answers to your questions:
How can I access my invoices/credit notes online?
You can access your invoices using our Invoices On-Line® tool.
How can I view my statements of account online?
You can access your invoices using our Statements online tool.
What are the due dates and payment dates for IBM invoices?
IBM invoices are due upon receipt, as detailed in the IBM Client Relationship Agreement and as stated in the payment terms on your invoice.
Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?
You can enquire about your invoice or view an invoice image through the Invoices On-Line® tool.
You may also submit a request online.
Who do I contact to change the address on my invoice?
An invoice address change can be made by submitting a request online.
How do I pay an invoice?
Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s). Bank account information can be found on the invoice.
Please send us your remittance advice through an online request.
What if I have an invoice question that isn't answered here?
Please submit an online request. To allow us to better assist you, please include as much detail as possible.