Frequently asked questions

Inventory and maintenance

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Find answers to your questions:

 


What should I do if my equipment is out of order?

Please contact your IBM Business Partner.


How do I get a copy of my maintenance contract or a list of machines covered under maintenance or warranty?

Please submit your request to your IBM Business Partner.

Please specify the contract number, or machine type, serial number(s) for which you want the information.


What do I do if I require a machine to be serviced and my machine is not covered by a IBM maintenance contract?

Service performed on equipment without maintenance coverage is billable for parts and labour, please call your IBM Business Partner.


How do I add or discontinue service from a maintenance or services contract?

Please submit your request in writing, quoting your contract number and your contact details to your IBM Business Partner.


How do I get software license keys for my machine?

Please contact your IBM Business Partner for information on software license keys.


How can I find out more about my software products available from Passport Advantage®?

To find out what products are available from Passport Advantage, please contact your IBM Business Partner.


How do I download my purchased software?


How do I find technical support for a product?

Go to the Support Portal and select your product in Product Lookup field.


Where can I get help on recycling?

Please find here all about product recycling and waste electrical and electronic equipment (WEEE).


Where can I get information about ServicePac®?

Information about ServicePac® can be found here.


Where do I get help regarding software appliances?

For software appliances help, please view our Appliance Support Handbook.


How do I initiate a software appliance cross border move (from one country to another)?

For software appliance cross border moves, please submit an online request.

Please be informed that moving a software appliance cross border remains an exception process and every request will be evaluated and approved prior to any actions taken by IBM to initiate the migration.

Once your request has been submitted, you will be advised automatically via email when it is assigned and completed. Please note this process can take several days. Should you have any questions, please contact us through one of the options under 'We're here to help'.


What if I have a machine inventory or maintenance question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

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Frequently asked questions

Frequently Asked Questions General questions
Contracts
Orders and delivery
Inventory and maintenance
Invoices and payments

 

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