Find answers to your questions:
How can I access my invoices/credit notes online?
You can access your invoices using our Invoices On-Line® tool.
How can I view my statements of account online?
You can access your invoices using our Statements online tool.
Why should I obtain an IBM User ID and password?
An IBM User ID and password gives you access to our online tools. Learn more about registration.
Please supply the following information when registering for your IBM User ID:
Accuracy and detail are very important to future online transactions and e-tool entitlement.
Note that failure to provide any of the required fields prevents the user from completing IBM Registration.
As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.
What are the due dates and payment dates for IBM invoices?
IBM invoices are due upon receipt, as detailed in the IBM Client Relationship Agreement and as stated in the payment terms on your invoice.
What about late payment fees?
Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Client Relationship Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.
Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?
You can enquire about your invoice or view an invoice image through the Invoices On-Line® tool.
You may also submit a request online.
How do I pay an invoice?
Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s). Bank account information can be found on the invoice.
Please send cheques to
IBM Italia S.p.A. (Pakistan)
1st Floor, Nice Trade Orbit Building
44-A, PECHS Block 6, Shahrah-e-Faisal
Karachi - Pakistan
Please send us your remittance advice through an online request.
What if I have an invoice question that isn't answered here?
Please submit an online request. To allow us to better assist you, please include as much detail as possible.
+92 21 3291 5000
(Monday to Friday from 09:00 to 17:00)
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