Find answers to your questions:

What should I do if my equipment is out of order?

How do I find technical support for a product?

Go to the Support Portal and select your product in Product Lookup field.

How do I add or discontinue service from a maintenance or services contract?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

Where can I check to see if my machine is under warranty?

You check your warranty status by performing an online warranty lookup with your product type and serial number.

How do I get a copy of my maintenance contract or a list of machines covered under maintenance or warranty?

Please submit an online request. To allow us to better assist you, please include as much detail as possible (contract number or machine type, serial number).

Where can I get help on recycling?

How do I download my purchased software?

How do I get software license keys for my machine?

Please contact our Key Management Service Center for information on software license keys.

How can I find out more about my software products available from Passport Advantage®?

Visit the Passport Advantage® website to find out what products are available.

What if I have a machine inventory or maintenance question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.