Frequently asked questions

Orders and delivery

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Find answers to your questions:

How do I view my orders online?

Order Status OnLine will display your hardware and software orders in an easy and secure manner, from the time the order has been processed through to delivery. The data provided is regularly updated and will include a link to the carrier delivery notice when available.

You have two options to access the information in Order Status Online:

1. Guest access using a combination of your international account code, enterprise number, company number OR customer number AND the Order number OR your customer reference/purchase order number.

This provides access to select orders only.

2. Registered access using your IBM User ID and password. As a registered user, you can access all your orders and take advantage of additional reporting functionality.

Connecting to your order status is easy, just go to Order Status OnLine.

If you already have an IBM registration ID and password, input those under "First Time Here?" and you will you be asked to complete and confirm your request for access. If you do not have an IBM User ID and password, click the Create an account link and you will be stepped through the process to register and then request access to Order Status OnLine. Once you are registered you will receive an e-mail confirming your entitled access. You can then begin to use Order Status OnLine as a registered user. Until the e-mail is received, you have the option to use Order Status OnLine as a guest user.

For further information or assistance, please contact our Customer Support OnLine team at

Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM ID:

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

When will my delivery arrive?

IBM cannot guarantee a delivery time, however if you wish to specify an am or pm delivery please contact your IBM Account Administrator or the Customer Support Team through and they will try to meet your request. Please use the Order Status OnLine tool to determine the status of your order. Please see How do I view my orders online? for more information.

What should I do if the package I ordered is lost or damaged?

Please contact your IBM Account Administrator or the Customer Support Team by submitting an online request (you will need to initially register with IBM to obtain an IBM User ID and password required) as soon as possible. For damaged goods, please note details on the delivery note for return to IBM.

What if I have a question about my order that isn't answered here?

A Customer Support Representative will be happy to assist you with your order inquiries. You can submit an online request (you will need to initially register with IBM to obtain an IBM User ID and password required). To allow us to better assist you, please include as much detail as possible.

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