Find answers to your questions:

When will my delivery arrive?

IBM cannot guarantee a delivery time. However, if you would like to request a specific delivery time please contact us. To determine the status of your order, please use the Order Status OnLine tool.

What should I do if the package I ordered is lost or damaged?

For damaged goods, please note details on the delivery note for return to IBM and contact us.

How do I download my purchased software?

How do I find technical support for a product?

Go to the Support Portal and select your product in Product Lookup field.

What if I have a question about my order that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.


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