Frequently asked questions

Orders and delivery

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Find answers to your questions:


When will my delivery arrive?

IBM cannot guarantee a delivery time, however if you wish to specify an am or pm delivery please contact us through one of the options under 'We're here to help'. Please use the Order Status OnLine tool to determine the status of your order.

What should I do if the package I ordered is lost or damaged?

Please contact us through one of the options under 'We're here to help'. For damaged goods, please note details on the delivery note for return to IBM.

How do I download my purchased software?

How do I find technical support for a product?

Go to the Support Portal and select your product in Product Lookup field.

What if I have a question about my order that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

Frequently asked questions

General questions
Orders and delivery
Inventory and maintenance
Invoices and payments


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