Frequently asked questions

Invoices and payments

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How can I view my statements of account online?

You can view your entire account statement through our Statements Online application.

This online application is updated with invoices, credit notes, and payment details, either submitted or pending. You can also create and print a report for a particular type of invoice (e.g. maintenance, purchase etc.), for a specified time frame. You will need to register with IBM, where you will be asked to fill in a form to create an IBM Userid and password, chosen by you, that will be requested on access. To complete the registration and authorisation, you will need to follow some instructions that will appear on the screen. You will receive an e-mail that will confirm your authorisation to access Statements online.

For further information or assistance, please contact our Customer Support Team on + 94 11 2493 500 Monday to Friday, between the hours of 08:30 - 17:00.

Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our web tools which can help you manage your IBM account. With your IBM User ID you can request access to various online tools, as well as raise requests in a secure environment.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export your Personal Information outside your country of residence.

What are the due dates and payment dates for IBM invoices?

Payment terms are specifically mentioned in the contract and the invoice. Late payment charges may apply if payment is not received by the due date.

How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?

You can view the status of your invoice by submitting a request online or contact our Finance team through the IBM Reception on +94 11 2493 500 for assistance during business hours.

How do I pay an invoice?

Payments can be made by bank transfer, or cheque quoting our invoice number(s).
Bank account information can be found on the invoice.

Please send cheques to
IBM World Trade Corporation.
PO Box 272, 48, Nawam Mawatha, Colombo 02.

You may also contact us on +94 11 2493 500 Monday to Friday, between the hours of 08:30 - 17:00 for further information.

What if I have an invoice question that isn't answered here?

Please contact our Finance team through the IBM Reception on + 94 11 2493 500 Monday to Friday, between the hours of 08:30 - 17:00 for assistance. You may also submit a request online or send a fax to +94 11 2434 594. To allow us to better assist you, please include as much detail as possible.

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