Frequently asked questions

Invoices and payments

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How can I view my statements of account online?

You can access your invoices using our Statements online tool.


Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our online tools. Learn more about registration.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important for future online transactions and online tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.


What are the due dates and payment dates for IBM invoices?

IBM Invoices are due and payable upon receipt, as detailed in the IBM Customer Agreement and as stated in the payment terms on your invoice.


How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?

You can view the status of your invoice using our Statements online tool. Find out more about Statements online.
Or contact us through one of the options under 'We're here to help'.


How do I pay an invoice?

Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s). Bank account information can be found on the invoice.

Please send cheques to
IBM World Trade Corporation.
PO Box 272, 48, Nawam Mawatha, Colombo 02.

Please send us your remittance advice through an online request.


What if I have an invoice question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

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