Find answers to your questions:
How can I view my statements of account online?
You can access your invoices using our Statements online tool.
What are the due dates and payment dates for IBM invoices?
IBM Invoices are due and payable upon receipt, as detailed in the IBM Customer Agreement and as stated in the payment terms on your invoice.
Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?
To get the status of your invoice please submit an online request.
Who do I contact to change the address on my invoice?
An invoice address change can be made by submitting a request online.
How do I pay an invoice?
Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s).
Bank account information can be found on the invoice.
Please send us your remittance advice through an online request.
What can I do with the credit notes received from IBM?
You may use the credit notes by offsetting it with any outstanding invoices you may have with IBM. If you do not have any outstanding invoices, you may contact Customer Support Team at: 001 803 60 6291 or +62-21-2992 5881 or please refer to the contact name stated on the invoice or invoice receipt.
When shall I expect to be billed for Maintenance Agreement that was recently signed?
As in accordance to the Maintenance Agreement signed, the effective date of billing shall always be the first day of the following calendar month if the service start date is after the first day of the calendar month.
Why do I receive more than one invoice within the year as maintenance charges for my IBM equipments?
This could be because of the different warranty expiry dates for your IBM equipments. If you have signed Maintenance Agreement for your IBM equipments, the maintenance charges will be billable upon the equipments’ warranty expiry.
How do I reconcile the contract value stated in my Maintenance Agreement and the invoiced amount?
IBM follows the calendar year method of billing, which is from January to December. If you have signed Maintenance Agreement with annual charges that have a service start date on any day of the year other than January 1, you will be invoiced with pro-rated charges based on the annual charges reflected in your Maintenance Agreement. The effective date of billing shall always be the first day of the following calendar month if the service start date is after the first day of the calendar month. Example: Maintenance Agreement start date is March 15, 2009, then billing will be pro-rated from April 1, 2009 to December 31, 2009.
Can I have all the maintenance invoices billed according to my company's fiscal year?
Yes, please contact CSOL team to request for your maintenance invoices to be billed according to your company's fiscal year.
What if I have an invoice question that isn't answered here?
Please submit an online request. To allow us to better assist you, please include as much detail as possible.