Find answers to your questions:
How can I view my contracts?
Information about your options to view and transact your contracts online can be found here.
Why should I obtain an IBM User ID and password?
An IBM User ID and password gives you access to our online tools. Learn more about registration.
Please supply the following information when registering for your IBM User ID:
Accuracy and detail are very important for future online transactions and online tool entitlement.
Note that failure to provide any of the required fields prevents the user from completing IBM Registration.
As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.
My IBM equipment is out of order, I have no Maintenance Agreement, what will happen if I request an IBM Customer Engineer call out?
For all requests with no Maintenance Agreement, you can get the appropriate technical support by calling IBM Technical Services at: +852 8205-8233. This support will be billed according to the hourly Per Call Maintenance Terms and Conditions.
How do I cancel my service and what is the cancellation period?
Please submit an online request (to allow us to better assist you, please include as much detail as possible).
What is the cancellation period if I would like to cancel my maintenance contract?
While the specific obligations of your relationship will be set out in the relevant agreement that you have entered into with us, customer can give one month written notice for termination request after the machine has been under Maintenance Agreement for at least six months.
You may terminate standard maintenance services for a machine on one month's notice to us if it has been on maintenance for at least 6 months. Non-standard maintenance addendums can have additional terms and conditions for termination of equipment.
We may terminate maintenance services for a machine on three months' written notice, provided it has been under maintenance services for at least one year. Either of us may terminate service for any Machine if the other does not meet its obligation concerning maintenance services.
What if I have a contract question that isn't answered here?
Please submit an online request. To allow us to better assist you, please include as much detail as possible.