Frequently asked questions

Invoices and payments

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Find answers to your questions:

 


How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line® tool.


How can I view my statements of account online?

You can access your invoices using our Statements online tool.


Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our online tools. Learn more about registration.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important for future online transactions and online tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.


What are the due dates and payment dates for IBM invoices?

IBM Invoices are due and payable upon receipt, as detailed in the IBM Customer Agreement and as stated in the payment terms on your invoice.


What about late payment fees?

Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.


Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?

You can enquire about your invoice or view an invoice image through the Invoices On-Line tool®.

You may also submit a request online.


How do I pay an invoice?

Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s). Bank account information can be found on the invoice.

Please send cheques to
IBM WTC - Egypt Branch
Pyramids Heights Office Park, Building C10
Cairo - Alexandria Desert Road, KM 22.
12556 Giza - Egypt.

or by fax: +202 3536 2505

Please send us your remittance advice through an online request.


What if I have an invoice question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

We're here to help

Or call us at: +202 3536 2536
(Sunday to Wednesday: 08:00-16:00 / Thursday: 08:00-15:00)

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