Find answers to your questions:
What should I do if my equipment is out of order?
Please telephone our technical support.
How do I get a copy of my maintenance contract or a list of machines covered under maintenance or warranty?
Please specify the contract number or machine type, serial number(s) for which you want the information.
How do I get software license keys for my machine?
Please contact our Key Management Service Center for information on software license keys.
How can I find out more about my software products available from Passport Advantage?
To find out what products are available from Passport Advantage, please call the Passport Advantage hotline.
What if I have a machine inventory or maintenance question that isn't answered here?
A Customer Support representative will be happy to assist you with your inventory or maintenance enquiry and you can contact them on +202 3536 1005, Sunday to Wednesday, 08:00 - 16:00 and Thursday, 08:00 - 15:00 for assistance. You may also submit a request online. To allow us to better assist you, please include as much detail as possible.
+202 3536 2536
(Sunday to Wednesday: 08:00-16:00 / Thursday: 08:00-15:00)
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