Frequently asked questions

Inventory and maintenance

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Find answers to your questions:

 


What should I do if my equipment is out of order?

Please telephone our technical support.


How do I get a copy of my maintenance contract or a list of machines covered under maintenance or warranty?

Please specify the contract number or machine type, serial number(s) for which you want the information.


How do I get software license keys for my machine?

Please contact our Key Management Service Center for information on software license keys.


How can I find out more about my software products available from Passport Advantage?

To find out what products are available from Passport Advantage, please call the Passport Advantage hotline.


What if I have a machine inventory or maintenance question that isn't answered here?

A Customer Support representative will be happy to assist you with your inventory or maintenance enquiry and you can contact them on +202 3536 1005, Sunday to Wednesday, 08:00 - 16:00 and Thursday, 08:00 - 15:00 for assistance. You may also submit a request online. To allow us to better assist you, please include as much detail as possible.

We're here to help

Or call us at: +202 3536 2536
(Sunday to Wednesday: 08:00-16:00 / Thursday: 08:00-15:00)

Technical requests

Frequently asked questions

Contracts
Orders and delivery
Inventory and maintenance
Invoices and payments

 

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