Find answers to your questions:

What should I do if my equipment is out of order?

How do I get a copy of my maintenance contract or a list of machines covered under maintenance or warranty?

Please submit an online request. To allow us to better assist you, please include as much detail as possible (contract number or machine type, serial number).

How do I get software license keys for my machine?

Please contact our Key Management Service Center for information on software license keys.

How can I find out more about my software products available from Passport Advantage®?

Visit the Passport Advantage® website to find out what products are available.

How do I download my purchased software?

How do I find technical support for a product?

Go to the Support Portal and select your product in Product Lookup field.

Where can I get help on recycling?

Where do I get help regarding software appliances?

For software appliances help, please view our Appliance Support Handbook.

How do I initiate a software appliance cross border move (from one country to another)?

For software appliance cross border moves, please submit an online request.

Please be informed that moving a software appliance cross border remains an exception process and every request will be evaluated and approved prior to any actions taken by IBM to initiate the migration.

Once your request has been submitted, you will be advised automatically via email when it is assigned and completed. Please note this process can take several days. Should you have any questions, please contact us through one of the options under We're here to help.

Where can I check to see if my machine is under warranty?

You check your warranty status by performing an online warranty lookup with your product type and serial number.

What if I have a machine inventory or maintenance question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.


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