Frequently asked questions

Invoices and payments

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How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line® tool.


How can I view my statements of account and pay my invoices online?

You can access your invoices using our Statements online tool.


Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our online tools. Learn more about registration.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.


What other methods of payment are available?

See Payment options to find more information on available payment methods.


What are the due dates and payment dates for IBM invoices?

IBM Invoices are due and payable upon receipt, as detailed in the IBM Customer Agreement and as stated in the payment terms on your invoice.


What about late payment fees?

Terms relating to late payment fees are normal practice for suppliers; IBM defines these within its contractual agreements, e.g. the IBM Customer Agreement. The applicable statutory interest rates are as prescribed by the Late Payment of Commercial Debts legislation.


Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?

You can enquire about your invoice or view an invoice image through the Invoices On-Line® tool.

You may also submit a request online.


Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request online.


How can I determine the status of my account balance, including outstanding invoices and payments received by IBM?

You can view the status of your invoice using our Statements online tool. Find out more about Statements online.
Or contact us through one of the options under 'We're here to help'.


Why have I been billed for a warranty replacement part?

Defective parts that are replaced while under warranty must be returned to IBM within 30 days. When parts are not returned, or if returned parts do not contain the shipping documentation sent with the replacement part, billing will occur. If you have returned the part or if you have further questions our concerns, please contact our IBM Parts Department at 1-800-263-2769. Our Parts team will be happy to assist in addressing any discrepancies.


Where do I send my invoice payment?

Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s). Bank account information can be found on the invoice.

Please send us your remittance advice through an online request.


How can I advise IBM about a payment / remittance advice?

Please send us your remittance advice through an online request.


Why did I receive an invoice for service and/or parts?

An hourly serivce invoice is billed for one of the following reasons:

1. the machine serviced does not reflect warranty or coverage through an IBM Maintenance agreement; or
2. the service provided is not covered by warranty or an IBM Maintenance agreement (example - abuse, lightning strike)


What if I have an invoice question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

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Invoices and payments

 

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