Frequently asked questions

Invoices and payments

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How can I access my invoices/credit notes online?

You can access your invoices using our Invoices On-Line® tool.


How can I view my statements of account online?

You can access your invoices using our Statements online tool.


Why should I obtain an IBM User ID and password?

An IBM User ID and password gives you access to our online tools. Learn more about registration.

Please supply the following information when registering for your IBM User ID:

Accuracy and detail are very important to future online transactions and e-tool entitlement.

Note that failure to provide any of the required fields prevents the user from completing IBM Registration.

As required by local data protection regulations, you will also be required to confirm that IBM may store and use your Personal Information to contact you and to export this data outside your country of residence.


What are the due dates and payment dates for IBM invoices?

Invoices are due and payable as per the payment terms mentioned on the invoices.


Who do I contact with questions or concerns about my invoices, including invoice corrections or invoice copies?

You can enquire about your invoice or view an invoice image through the Invoices On-Line® tool.

You may also submit a request online.


Who do I contact to change the address on my invoice?

An invoice address change can be made by submitting a request online.


How do I pay an invoice?

Payments can be made by bank transfer, bank receipt or cheque quoting our invoice number(s). Bank account information can be found on the invoice.

Please send us your remittance advice through an online request.


What if I have an invoice question that isn't answered here?

Please submit an online request. To allow us to better assist you, please include as much detail as possible.

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Invoices and payments

 

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