Frequently asked questions

Inventory and maintenance

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Find answers to your questions:


What should I do if my equipment is out of order?

Please contact your IBM Business Partner.

How do I get a copy of my maintenance contract or a list of machines covered under maintenance or warranty?

Please submit your request to your IBM Business Partner.

Please specify the contract number, or machine type, serial number(s) for which you want the information.

What do I do if I require a machine to be serviced and my machine is not covered by a IBM maintenance contract?

Service performed on equipment without maintenance coverage is billable for parts and labour, please call your IBM Business Partner.

How do I add or discontinue service from a maintenance or services contract?

Please submit your request in writing, quoting your contract number and your contact details to your IBM Business Partner.

How do I get software license keys for my machine?

Please contact your IBM Business Partner for information on software license keys.

How can I find out more about my software products available from Passport Advantage®?

To find out what products are available from Passport Advantage, please contact your IBM Business Partner.

What if I have a machine inventory or maintenance question that isn't answered here?

A Customer Support representative will be happy to assist you with your inventory or maintenance enquiry and you can contact them on +971 4 4292000, Sunday - Thursday, between the hours of 09:00 - 18:00 for assistance. You may also submit a request online. To allow us to better assist you, please include as much detail as possible.

We're here to help

Or call us at: +971 4 4292000
(Sunday to Thursday from 09:00 to 18:00)

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