The dependency on IT continues to increase. The need to deliver new functionality and higher quality service
in tight budgets remains. Collaborative working models are adding new stresses to your infrastructure.
Is your IT ready to take the strain of business on demand?
Highlights
An Integrated Support Service for complex, heterogeneous infrastructures
A Rapid Response to critical threats and situations
A Proactive, customer-focused Approach to ensure high availability for vital IT services.
Enhanced Technical Support ETS offers a gateway to IBM expertise with the aim of resolving your problems quicker:
We provide:
Support for all common IT environments including IBM server and storage platforms, IBM Middleware and strategic OEM products (e.g. Linux, Microsoft, Cisco)
Proactive advice by professional account advocates using state-of-the-art tools
Access to cross-EMEA knowledge pool of support centre engineers with direct access to worldwide laboratories
A coordinated support service to reduce cost by optimising availability and preventing any unplanned disruptions
