Today, smarter infrastructure dramatically optimize IT services, but they may become quite complex.
Advanced technologies, such as virtualization and provisioning, and new computing models, such as cloud, may introduce new exposure and risk.
Because business processes increasingly depend on IT to deliver greater value and competitive advantage, the risk of downtime is a serious threat and the repercussions can extend beyond your company and impact your clients and business partners.
Many IT organizations simply put out fires as they occur, without thinking about how to prevent them on the first place. But this reactive approach can be costly: aside from a financial loss and cost of unexpected downtime, the damage done to a company's reputation and customer relationships can be crippler.
Enhanced Technical Support "2011 Edition" takes a proactive, comprehensive, and broadly integrated approach to hardware, software, and multi-vendor environments, to offer a new way to quickly save time and money, and improve your IT systems availability.
Potential benefits include:
- Improved availability and reduced downtime
- Reduced operating costs and increased efficiency and service levels
- Keep your business running smoothly in the event of a critical situation
- Ease resource and skills constraints
Offering details
Designated technical team for your organization
- The responsibility to know the unique environment
- Proactive and reactive support activities
Automated analytical tools and processes
- Regular review calls to discuss reports and provide advice
Committed response time
- 30 minutes or less for critical issues
Critical situation management
- Centralised leadership using staff with relevant expertise globally in the event of an operational disruption
Integrated, cross-brand and cross-platform support
- IBM® systems, hardware and software, as well as products from other vendors