IBM Software Maintenance (SWMA) for i5OS and AIX operating systems answers the need for a single contract that includes both software support and software updates. This is a merger between software support services, Support Line and software update services, Software Subscription, into one package that is easier to purchase and finance. Clients who are looking for one-stop shopping whenever possible can avoid the need for multiple contracts with single providers.
The purchase of one or three year of software maintenance is required at the time of the hardware product sale and can be renewed at the end of the initial term.
The features of this service include:
Consistent high quality support for AIX and i5/OS support.
Telephone and electronic problem submission.
24x7 mission critical support.
Unlimited number of calls.
Program version and release updates, accessible as they become available.
Help with routine installation and usage, including how-to questions and code-related ‘defect’ problems
Access to enhanced self-help databases.
Support is provided to support centre personnel during the normal business hours of the client’s support centre. 24x7 support for severity 1 problems is included.
Selected Licensed Program Products (LPP) are also covered by SWMA – for a list of specific licensed programs that apply to this service for System i / System p.
Benefits
Software Maintenance for AIX and i5/OS is designed to maximize the benefits of your investments by providing:
Access to IBM’s WW support infrastructure and pool of technical support specialists.
Enhanced software availability by delivering timely problem resolution.
An ability to upgrade to the latest OS.
Flexible and easy to purchase, offering the ability to consolidate multiple systems with multi-year options into a combined ‘rolling’ contract.
Remote technical support, when needed.
Access to software updates, new versions and releases, as they become available
