ServicePac Overview
ServicePac is a simple and cost-effective way to purchase support on your systems. ServicePac is offered in a range of fixed predefined Warranty Upgrade, Post Warranty and Remote Technical Support options. ServicePac are produced to meet a wide range of client support needs.
The ServicePac options include:
- A range of 1, 2 ,3 ,4, or 5 years support packages which run from the date of system purchase
- A range of different hours of coverage - from 9 x 5 to 24 x 7 cover. Our clients can chose the option which best meets the needs of their business.
- A range of repair service levels - from Next Business Day to Same Business Day on-site.
ServicePac is available for the following IBM platforms:
- System p
- System i
- System x
- BladeCenter
- Retail PoS
- Storage
- IntelliStation
- OpenPower
- and for Remote Technical and Software Support we have the following ServicePac options:
- 90 day startup support on System x
- 180 day startup support on System x and BladeCenter
- Remote Technical Support for System x (1 and 3 year options)
- Remote Technical Support for BladeCenter
- Support Line for VMware (1 and 3 year options)
- Support Line for MS Windows or Linux on System x (1 and 3 year options)
- Support Line for Linux
- IBM Director (and selected programs such as RDM)
We are also pleased to introduce new combined warranty upgrade and software support ServicePac options for selected System x models.
- Combined Hardware Maintenance Warranty Upgrade and Support Line Software Support ServicePac (3 year options)
These ServicePac options are designed to be easy to use and order. ServicePac can be ordered together with an IBM hardware order or later, dependent on which option you may need. ServicePac options can be easily ordered through one of our many Business Partners.
ServicePac is particularly suited to the customer who knows the level of cover they require, who wants the full backing of the manufacturer at a competitive price and simplicity in buying and registering for the service.
Benefits of ServicePac include:
- Fast access to a wide variety of world-class services, support and expertise
- Industry leading response times
- Helping to maximise return on technology investment
- Helping to minimise downtime and expense
- A relatively inexpensive way to purchase service
- Predictable total cost of ownership
- Providing the client with peace of mind
- Providing resilience and security
- Delivering a variety of Service Levels to meet your needs.
For further information on specific ServicePac options please contact your local IBM Business Partner or IBM sales team.