The dependency on IT continues to increase. The need to deliver new functionality and higher quality service in tight budgets remains. Collaborative working models are adding new stresses to your infrastructure. Is your IT ready to take the strain of business on demand?
Highlights
- An Integrated Support Service for complex, heterogeneous infrastructures
- A Rapid Response to critical threats and situations
- A Proactive, customer-focused Approach to ensure high availability for vital IT services.
Enhanced Technical Support
ETS offers a gateway to IBM expertise with the aim of resolving your problems quicker:
We provide:
- Support for all common IT environments including IBM server and storage platforms, IBM Middleware and strategic OEM products (e.g. Linux, Microsoft, Cisco)
- Proactive advice by professional account advocates using state-of-the-art tools
- Access to cross-EMEA knowledge pool of support centre engineers with direct access to worldwide laboratories
- A coordinated support service to reduce cost by optimising availability and preventing any unplanned disruptions
- Consistent service level throughout EMEA.
Your benefits:
- Integrated support combined with IBM expertise helps companies anticipate and respond to new problems and challenges faster
- A coordinated support service reduces cost by optimising availability and preventing any unplanned disruptions
- Rapid problem resolution improves availability across complex IT infrastructures
- Proactive support helps your company pre-empt problems and enhances IT service levels.
IBM Enhanced Technical Support includes:
- Remote Support for Defect and Non Defect Questions and Problems
- Unlimited Number of Calls
- Electronic Call Reporting and Tracking
- 30 minutes responsiveness on Severity 1 scenario
- Critical Situation Management
- On site for Severity 1 Problems
- Problem status report
- Proactive Services
- Kassandra
- PM/400e and PM/AIX
- Account Advocate Team.