Global delivery typically is delivery of services, whether they be application development services, application maintenance services or even remote infrastructure support services or business transformation outsourcing-type services from a low-cost delivery centre that IBM has anywhere in the world. |
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From a positioning standpoint in global delivery, our biggest strength is our geographic footprint in the value we could bring. So from a value point that the client will respond to, IBM can provide greater certainty that the work that we will do for them will be done at the highest quality in the quickest timeframe. We offer superior service.
Whether it be from Brazil, China, India, Romania, all of our delivery centres work on common process, assets as well as using the standard delivery framework, which ensures that the work that we provide for our clients is of the highest quality. And finally, we offer better value. And what we mean by that is the value can be broken down into things like we offer more support for more languages than any of our competition worldwide.
We offer greater time zone support. Whether it be in Brazil, whether it be in India, whether it be in China, whether it be in Romania, our clients’ needs are going to be satisfied by people that speak the language and work in the same time zone as our clients.
And then finally, from a better-value perspective, we offer very much a high-value service from a consulting and systems integration point of view out of our centres. A good example of that is our global business centre in Eastern Europe (Romania) that’s doing a lot of package base implementation. And work that was typically reserved for on-shore-type delivery, we’re pushing the envelope to make sure that we are the most competitive, whether it be in Romania, India, Brazil or China, as well as we provide the greatest value. |
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From a how do clients benefit from global delivery, we would say there are three main points.
And the first one is – and this is typically what gets clients interested, most of them understand that these are lower cost delivery centres. So the first interest and first value that we deliver to clients on is a lower cost of the exact same or a high level of service that they received before.
The second point, though, is that we can also offer them greater comfort that the work will be done. Done – when we say ‘done’, we mean in the highest quality manner. From the standpoint of what do we do for our clients and what resonates with our clients, many times we’ve heard from clients that “I just trusted that IBM would get the job done for me.” That has to do with all of our standard delivery frameworks, the intellectual property that we bring to the organization, the specific nature by which we transition and migrate work. But, at the end of the day, a client wants to feel comfortable that the work that we do for them will get done.
And the third is that, right to your point of successful examples of global delivery, we have clients all over the world, more client references than any of our competition combined. |
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