IBM Global Business Services

Global Business Services (GBS) is the consulting arm of IBM Global Services. It is world’s largest business and IT consultancy; with more than 55,000 professionals in 160 countries. Industries of expertise include Banking, Financial Services, Electronics, Life Sciences, Automotive, Telecommunications, Retail and Consumer Products. GBS is engaged with 74% of the Fortune Global 100 and 45% of the Fortune Global 500. Our broad set of services capabilities includes:

• Strategy Consulting
• Customer Relationship Management
• Financial Management
• Supply Chain Management
• Application Innovation
• Human Capital Management
• Business Transformation Outsourcing

GBS in Pakistan is part of MEEP region (Middle East, Egypt, Pakistan).Total work experience and knowledge of GBS Pakistan employees amount to well over 150 years. Globally successful practices, methodologies and models are available to us through IBM knowledge base. Qualification level includes Masters, Bachelors and Chartered Accountants; with different certifications and areas of expertise. GBS Pakistan consultants are currently working across Pakistan and in the Middle East; with successful implementations also in Vietnam and Jordan.

Focus areas for GBS Pakistan are:

Data Warehousing (DW) and Business Intelligence (BI):

• What is DW and BI?
  • Coordinated, architected, and periodic copying of data from various sources, both inside and outside the enterprise
  • Into an environment optimized for analytical and information processing
  • This drives value, based on actionable and consistent information across multiple business functions
• How can GBS help you?
  • Selection of solution according to organization deployments and applications
  • Planning, architecture and design of solution
  • Implementation and support
• Our competitive edge:
  • Tools like Ascential Data Stage relieves you of customized code for ETL
  • Acknowledged Data Models developed in Dublin provides “best industry practices“
  • Open to use of any database (Oracle, DB2, MS SQL)
  • Hardware vendor independent (IBM, HP, Dell, Sun)

IT Governance and Project Management Office:

• What is ITG and PMO?
  • Framework consisting of processes and structures for IT
  • To attain strategic alignment with business functions
  • And deliver value through Resource Management, Risk Management and Performance Management
• How can GBS help you?
  • Setup of PMO – policies, procedures and templates
  • Automation through any tool, preferably RPM (the best in the world)
  • Project management for any project (outsourcing)
• Our competitive edge:
  • Setup of practices (like Balanced Score Cards) and not only implementation of tools
  • Various globally successful methodologies like “7 keys“ (for PM) and “Onion Diagram“ (for managing stakeholders)
  • Workshops offering unique training; customized to your organizational needs

Business Process Re-engineering and Business Process Management:

• What is BPR and BPM?
  • Fundamental corporate reorganization of processes, which deliver value to the organization internally and externally
  • After a one-off revolutionary change to business processes through BPR, BPM provides continuous evolution if required
• How can GBS help you?
  • Identify gaps in organizational processes and benchmark them against world standards
  • Carry out BPR activity before rollout of vendor package in your organization
  • Continuously manage processes for any department and bring positive change
• Our competitive edge:
  • Use of Leading Practice, developed using a standardized Process Classification Framework of APQC
  • Industry specific intellectual capital for conducting BPR
  • Availability of data and capabilities to benchmark against world standards
  • Blended with tool based modeling (e.g. IBM Websphere Business Modeler)

Enterprise Resource Planning

• What is ERP?
  • Solution that integrates departments and functions across an organization
  • ERP runs off a single database, enabling various departments to share information and communicate with each other
  • ERP systems comprise function-specific modules designed to interact with other modules; e.g. Finance, Manufacturing, HR, Purchase, etc.
• How can GBS help you?
  • Selection of solution according to organization deployments and applications
  • Planning, architecture and design of solution
  • Implementation and support
• Our competitive edge:
  • Amalgamation of business and technology knowledge
  • Re-engineer your processes to allow smooth roll-out of ERP
  • Huge intellectual capital for Oracle, Peoplesoft, Siebel and SAP
  • Largest human resource pool amongst all system integrators

Human Resource Management Solution

• What is HRMS?
  • Module that can be part of an ERP
  • Efficient and effective management of the "Human Capital" Pool (HCP)
  • Characteristically developed around 4 principal areas – payroll, time and labor management, benefits administration and HR management.
• How can GBS help you?
  • Selection of solution according to organizational processes
  • Planning, architecture and design of solution
  • Implementation and support
• Our competitive edge:
  • Amalgamation of business and technology knowledge
  • Re-engineer your processes to allow smooth roll-out of HRMS
  • Huge intellectual capital for Oracle, Peoplesoft and SAP
  • Largest human resource pool amongst all system integrators
  • Peoplesoft payroll customized according to Pakistan tax laws

IT Strategy

• What is IT Strategy?
  • Long term plan of action for IT in an organization to gain competitive advantage
  • Designed to align with organizational as well as IT Department’s goals and objectives
  • IT Strategy outlines future solutions, infrastructural and human capital requirements and other action items to be taken
• How can GBS help you?
  • Analyze current strategy (if any) and identify gaps with organizational objectives
  • Study organizational culture and structure and strategize future line of action
  • Recommend IT solutions with complete information on resources required
  • Mitigate business risks of technological change; thereby decreasing IT investment risk
• Our competitive edge:
  • Revolves around our pioneer methodology of SOA and CBM
  • Presence of UMC Framework (Unified Method Community)
  • Use of industry specific IT Strategy Techniques and Frameworks in benchmarking and best practice assessment

Enterprise Document Management Solution

• What is EDMS?
  • Manage and track locations and relationships of an organization’s content in a repository
  • High-end content management systems may also apply workflows; enabling use and reuse of content collections
• How can GBS help you?
  • Identify departments and content that need to be automated
  • Help in converting paper-based content into software-based content
  • Create workflows for flow of content between resources in the organization
  • Manage and implement solution
• Our competitive edge:
  • Technology and business end covered under one-umbrella
  • Choice of world-leading tools to manage content; including IBM CM and IBM Filenet
  • Vendor independent hardware and OCR