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Retail

Evidence of a Smarter Planet

The Smarter Consumer

Starting a Dialogue

Starting a Dialogue

Jill Puleri discusses retail conditions with "Freakonomics" author Stephen Dubner

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Neck and Neck

Neck and Neck ™

Find out how IBM Predictive Analytics improved customer relations and increased sales

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Neck and Neck ™

Customer Centricity

Read the Global CRM Leaders Study

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Meeting Demands

On the Pulse

Discover Gewandhaus Grube's innovative fingerprint-based loyalty program

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Evidence of a Smarter Planet

The Smarter Retailer

Outdoors and Online

Outdoors and Online

Get closer to your customer
Meeting Demands

Meeting Demands

Discover what 30,000 customers want in a retailer

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The Gateway to Innovation

The Gateway to Innovation

The Retail Virtual Briefing Center

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Evidence of a Smarter Planet

The Power of Customer Insight

Flexible Florists

Flexible Florists

1-800-FLOWERS uses multiple IBM systems to become more scalable and agile

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IBM & The French Open

IBM & The French Open

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The Smarter Shopping Experience

  • Enabling customers to shop seamlessly and easily across touch points and brands.

  • Making customer interaction timely and relevant.

  • Delivering on a brand promise to consistently meet customers' expectations.

  • Connecting with customers on an emotional level by meeting the demands of their lifestyles.

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