Increasingly competitive advantage is achieved by innovation through new, original deployments of ICT in Business Processes. In the literature there is a clear lack of methodological guidance for innovation with ICT in Business Processes. This lecture will explore how a recently developed methodological approach for Innovation Management can be used for ICT-based Innovation. This approach, the C/K-theory, has proven success stories in spectacular Business Innovations (Michelin, Tefal, etc…). In this lecture it is explained how C/K-theory can be used, in conjunction with Evidence-Based Management and Formal Concept Analysis for discovering emergent Client concepts and behavior processes. The Case studies that are presented to illustrate the power of this methodological approach include a better characterization of Client profiles based on concept discovery, and improvement of Client Relationship by means of emergent Business Process Discovery in Claims Handling. This lecture will provide new insights in the management of Innovation through ICT.