Global Technology Unit (GTU)

Support and Much More:

• Cost Performance
• Experience
• Responsiveness

IBM offers comprehensive support services to companies developing products that are based on IBM software packages. The services offered are based on extensive experience and knowledge accrued by IBM in Israel and worldwide for a diverse range of projects, platforms and customers. Services are provided on all IBM operating systems and product families in both remote and on site options.

• AIX
• Linux
• WebSphere
• Tivoli
• Storage services
• Storage products
• TSM

• Service is provided by IBM experts with rich and diverse experience in different products
• If necessary, support is provided by IBM experts and IBM laboratories from around the world
• The center serves as a single point of contact for telephone inquiries
• The center handles the following issues:
  • Provision of answers based on rapid response times
  • Remote support for installation of software patches
  • Interpretation of the outputs from IBM
  • Performance Management tools for the iSeries/pSeries platforms
  • Simulation on an IBM site
  • Emergency delivery of AIX systems starter pack

• The service will include an annual repository of pre-purchased service hours
• Software based faults/crashes that immobilize production site
• Installation of a new software versions/releases/patches
• Brief, up to two customer team members, on the updated software

For more information and additional details,
please call 1-800-600-888 or *6008 from any cellular phone.