IBM's International Shared Service Center (ISSC) in Budapest, is one of the most significant investments in the Hungarian service industry in recent years. With its highly qualified and multilingual staff, the Center provides back-office and call-center services for IBM's own operations and global customer set. Some of the services that ISSC provides include: process support for human resources, customer services, accounting and financing.

IBM ISSC offers services to businesses and organisations to help them transform the way they operate enabling them to be more efficient, effective and responsive to market demands. IBM offers businesses the option of outsourcing non-core activities bringing benefits in both cost and quality. Many business processes which have traditionally been managed in isolation and repeated across an organisation such as HR, payroll, customer support, order processing can be standardised and centralised. Within the integrated business model, companies no longer have to replicate themselves floor to ceiling for every office, department, brand or country.

This approach adds value to our own business operations and that of our clients alike. For example, the procurement administration which used to be processed in 300 different IBM locations in the world is now done in only three: Sanghai, Bangalore and Budapest. In Scandinavia and New York we have opened two centers to service the needs of the shipping industry, while we have centers for networking researches in Germany and France.

The decision to create ISSC in Hungary is based on the availability of skills, the qualified workforce, a rich cultural background and the stable and attractive economic/political conditions. ISSC employees benefit from good working conditions, various employee benefits and IBM training. Since it was established in 2004, ISSC has continuously expanded its activities and headcount.