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Nordic Service Science Summit 2007
IBM Finland, Helsinki on Feb 28th 2007
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Nordic Science Service Summit agenda and presentations
| Time | Details |
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| 9.00 |  Welcome (1 641 KB)
Johan Sandell, Country General Manager Finland, IBM |
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| | Opening the Summit
Jorma Saarikorpi, Director, Business Development Executive, IBM |
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| 9.15 | State-Of-The-Art of Service Science (3 754 KB)
Jim Spohrer, Director, Almaden Services Research, IBM |
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| 10.00 | Case examples from business and universities: |
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| | How Does Industrial Services Improve Customer's Competitiveness? (2 067 KB)
Ilkka Tykkyläinen, Chief Executive Officer, ABB Services |
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| | Case Kone (815 KB)
Riitta Partanen-Jokela, Assistant Vice President, Kone |
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| | Public Sector Productivity – a Challenge of Welfare Society (214 KB)
Jaakko Kuusela, Project Director, Ministry of Finance |
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| | HSE Goes to Services (569 KB)
Ari Vepsäläinen, Professor, Helsinki School of Economics |
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| | Knowledge-Intensive Services in Research: What, Why and How? (116 KB)
Marjatta Maula, Professor, Tampere University of Technology |
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| | Comments: Service Science in IT Curriculum (571 KB)
Paul Kontogiorgis, Service Science Ambassador, IBM |
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| 13.00 | Panel discussion:
'What should universities teach and research and what else should be developed in order to meet the needs of service society?'
Chair: Jorma Saarikorpi, Director, Business Development Executive, IBM
Panelists:
Christian Grönroos, Professor, Hanken
Jaakko Kuusela, Project Director, Ministry of Finance
Matti Lehti, Chairman of Board, Tietoenator and Chancellor of HSE
Riitta Partanen-Jokela, Assistant Vice President, Kone
Tiina Tanninen-Ahonen, Chief Technology Advisor, TEKES
Juha Hulkkonen, Global Business Services Country Manager, IBM
Panel summary (207 KB)
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| 15.00 | End of summit |
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Presentations added on March 5th 2007 at 2 PM
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