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Nordic Service Science Summit 2007

IBM Finland, Helsinki on Feb 28th 2007
   
 

NSSSPresentationsSightsJournals

Journals and external resources on Service Science

Links below were provided by Christian Grönroos of Hanken, Finland.

Service management scholarly journals in the Europe

  • International Journal of Service Industry Management
  • The Service Industries Journal

    • Service management scholarly journals in the U.S.

  • Journal of Service Research
  • Journal of Services Marketing

    • Encyclopedia

  • Handbook of Services Marketing & Management, eds. Teresa A. Swartz & Dawn Iacobucci. Thousand Oaks, CA: Sage Publications, 2000

    • Academic research laboratories of service mgmt in the Europe

  • Service Research Centre, Karlstad University, Sweden
  • CERS Centre for Relationship Marketing and Service Management, Hanken, Finland

    • Academic research laboratories of service mgmt in the U.S.

  • Center for Service Leadership, Arizona State University
  • Center for Excellence in Service, Robert H. Smith School of Business

    • IBM resources

  • IBM Academic Initiative
  • Services Science, Management, and Engineering
  • IBM Almaden Reserach Center
  • IBM university relations

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