Provides the widest range of middleware in the industry - "middleware"is the software layer on which customers and developers build and connect together the applications that drive their business strategies for key areas such as managing relationships with customers (CRM) or e-commerce (on-line sales between businesses). Some of IBM's well-known Software products are Lotus Notes, Tivoli, Rational, Websphere.

Comprises the hardware line including servers and storage devices. This consists of IBM's entire line of server products from Web servers through to large enterprise systems. There are five product families within Systems Group. These are; eServer xSeries (Intel based), eServer pSeries (UNIX based), eServer iSeries, eServer zSeries and TotalStorage.

IBM provides the large scale of products and services to Small and Medium Business. IBM's business solutions offer industry and technical expertise plus strong products, services, and Business Partner relationships that meet needs of SMB.

IBM conducts business in over 170 countries. We focus on the following sectors/industries: Communications (Energy & Utilities, Media & Entertianment, Telecommunications), Distribution (Consumer Products, Retail, Travel & Transportation, Wholesale Distribution & Services), Financial (Bankong, Financial Markets, Insurance), Industrial (Aerospace & Defence, Automotive, Chemical & Petroleum, Electronics), Public (Education, Government, Healthcare & Life Sciences).

IBM's direct sales, service and support channel integrating the Web and call centres to generate leads, close sales and provide self-service support.
Through ibm.com, IBM can form full electronic relationships with its customers including consumers, small businesses and large enterprises, broadening coverage, maximising sales productivity and making it easier for customers to do business with IBM.