Application Management Services
Application Management Services is the long term end-to-end management for our clients' application portfolios, from the up front design and build, through ongoing management. It helps our clients maximize the business value of their applications. Main focus areas are the followings: Planning, supporting, development and maintenance of IT Systems, client-server development, web development, project management, business and IT consulting.
IT Service Management
Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services. Service management considers the entire lifecycle from strategy through design and transition to operation and continual improvement. The Service Management (SM) Competency is responsible for promoting consistency and standardization via specific processes that provide Strategic Outsourcing Account; and for Problem, Change, and Availability Management. IT Service Management is responsible for the followings:
- SM manage IBM service delivery activities for an account, within the requirements of the contract terms, conditions & Service Level Agreements.
- The purpose of this element is to control Delivery Cost, Compliance and Customer Satisfaction at an account level.
- Service management reporting, including reporting of service levels, client specific & GSDC general reporting focusing on service delivery (including problem, change, call, usage, availability and service levels).
- Development and support techniques to enable the timely, accurate and quality production of engaged reporting.
- Handling Critical Situations from a Delivery Service Management perspective.
- Dynamically monitors the health of delivery.
IT Security
The IT Security team is responsible for establishing security implementation practices for the protection of IBM's information assets.. They develop, implement and monitor solutions to tackle security challenges based on our clients' demand and based on IBM's requirement. Covered areas are the followings: Health checking, Vulnerability Scanning, UserID Mgmt secondary control (QEV/CBN/PRIV), APAR – Patch Management, Systematic Attack Detection, Firewall Ruleset Revalidation, Service Activation / Deactivation, Portable Storage Media, Handle Issue and violations, Data Privacy, Security Policies (ITCS300/ITCS104/GSD331/Viso SecurityRules/Customer Policy), KPI reporting, Security Education.
End-user support
Distributed Computing Services with on-site support. We operate a Customer Service Center providing help-desk services.