You know IT. How to set up new systems, integrate legacy apps and hardware, and fix it all when something goes wrong. At the IBM IBM Client Innovation Centre Brno you’ll have the chance to put your skills to work helping our clients get the most out of their IT investment. You won’t just be solving IT problems, you’ll be meeting business needs through innovative IT solutions for global companies.
So take a closer look at the different opportunities we have on offer to decide which is the right one for you:
Operators monitor customer information systems or networks through a monitoring software and solve arising problems at the basic level. More complex problems are passed over to specialised experts (2nd level support). Emphasis is placed on fast and responsible decision-making, communication skills and team work. Operators work in non-stop service (24/7).
Their job includes monitoring of remote information systems, analysis of problematic situations and problems solution at the basic level. The operators must have basic knowledge of systems administration on the platform MS Windows and UNIX. Other technologies include administration of database servers, ERP applications or e-Biz technologies.
They are responsible for monitoring of networks and network applications, analysis of problems and their solution at the basic level. They must be familiar with the TCP/IP, routers, DNS, IP Services, Cisco and Nortel.
Customer Service Representative / Call Centre Operator
Their job includes support provision to end customers via phone or via another interactive form of communication. Language and communication skills are essential for these positions, previous experience in the field of IT is an advantage but not necessary.
Senior positions require detailed knowledge and practical experience in the relevant area of specialisation (Windows, UNIX, databases, etc.). Senior specialists provide solutions of complex customer problems in the given field.
System specialists must have detailed knowledge and practical experience in the field of administration of the relevant operation systems (Windows, UNIX, or Mainframe). Their job includes administration of comprehensive customer systems – services installation, data backup, changes of system configurations, software implementation.
Network specialists must be well oriented in the field of Cisco IOS, Checkpoint FW-1, Nortel and 3COM network facilities. Knowledge of switches and routers is important as well. Their job includes configuration of network services, network facilities and network applications and administration of network components within comprehensive environments.
Database specialists must be well oriented in the field of database systems administration (DB2, Oracle, etc.). Their job includes the solution of complex problems and the implementation of new solutions – administration of servers, installations, data structure and database objects.
Lotus Notes Specialist
Lotus Notes specialists must be thoroughly familiar with the issues of Lotus Notes groupware, Lotus Domino server and Lotus Notes client. Their job includes designing new solutions and development of tools for increasing efficiency of the customer infrastructure.
Application specialists must have detailed knowledge of specific products, such as Tivoli, ERP (SAP), etc. Their job includes services installation on customer systems, their administration, optimising or comprehensive troubleshooting.
The job consists of assets management and orders management. Administrative employees must have good knowledge of MS Office, IT hardware and software components, and above-average communication skills. We require fast decision-making, responsibility, thoroughness and the capability of team work.
A project manager is responsible for comprehensive preparation and implementation of projects and has a leading role within the entire project team. At this senior position, comprehensive knowledge of project management and sufficient experience in this field are of key importance.
The manager is responsible for leading a team of several dozen people. He/she increases the quality of services provided to customers, as well as the professional development of the employees. Experience in a service delivery environment and in the field of team leadership is essential.
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