Toyota Egypt is the sole distributor for Toyota Motor Corporation products. It is a multinational company established in 1979 aiming to provide the Egyptian consumer with first class services. Toyota Egypt’s first priority has always been to achieve the highest levels of customer satisfaction and to live up to customers’ expectations.
They were searching for a mailing and collaboration system, and found lotus domino the most suitable solution for them as they could build their own applications using it, due to its reliable performance in building rapid and business applications.
They have built the “ Customer Complaints Handling System” which contains the customers data and their complaints.
As Eng. Said A. Hakam web and workflow developer explains in the following:
“It handles the customers complaints by routing it to the suitable department , it starts a cycle that ends at the right person responsible for handling the complaint.”
Also they have built the “ Customer Relation Management” application which tracks the customers relations, their contacts and their correspondences .
According to Eng. Said 'explanation:
“ This application prevails the customers relations in order to assure customer tracking, also to check historical data such as calls, emails or letters sent to customers.”
Also there is the “ Vacation Tracking System” application.
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Toyota Egypt is the sole distributor for Toyota Motor Corporation products. It is a multinational company established in 1979 aiming to provide the Egyptian consumer with first class services. Toyota Egypt’s first priority has always been to achieve the highest levels of customer satisfaction and to live up to customers’ expectations.
