VSE/ESA or z/VSE

Create a testcase

This document provides information for customers who have been asked by their support representative to deliver data associated with PMRs to IBM over the Internet. Delivering these data (dumps, traces etc. further named testcases) electronically helps IBM resolve problems for you quicker by enabling our support centers to obtain needed information faster.

Before using this service refer to the terms of use for "Exhanging Diagnostic Data with IBM".

Before delivering testcases via the Internet, you must be instructed to do so by the support representative who is working on your problem. You will need the PMR number and other necessary information which your support representative will discuss with you. Only some general instructions are provided here. Failure to use the file naming convention will delay resolution of the problem you are experiencing. If you need help understanding how to create a compressed file, contact the support representative who is working on your problem.

IBM customers access IBM Enhanced Customer Data Repository by performing an anonymous login to ftp.ecurep.ibm.com (192.109.81.7). Customers upload files within the /toibm/subdirectories, the necessary information you get from your support representative.

You should use your workstation.

Use the following instructions to download your prepared data to your workstation using Terminal Emulation Send/Receive function from a command line. Then you can use File Transfer Protocol (FTP) so send the dump to the ECuRep FTP server.

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

Download the data from your VSE system to your workstation
Important: always use binary for the down or upload.
Logon session "a" to VSE and enter native CICS or fastpath 386 (for administrator) = "PC File Transfer".

From the C:> prompt enter:
receive your_data_at_VSE
your_data_at_the_workstation (binary)

Example for Personal Communication 3270 emulation:
On the PC in the Command mode issue:
receive dump.dmp a:dumpname dump (file=lib l=sysdump s=f2 binary
This will download the file dumpname.dump from sublibrary SYSDUMP.F2 to your PC into the current PC directory.

Now rename the dump according the [file naming convention]

From the C:>: prompt enter: ftp ftp.ecurep.ibm.com
At the USER: prompt, enter: anonymous
At the password prompt, enter: your_email_address
(i.e. your_user_id@company.com)
At the Command: prompt, enter: cd toibm/vse/
At the Command: prompt, enter: bin
At the Command: prompt, enter:
put your_data_at_the_workstation

At the Command: prompt, enter: quit

Here is a sample console output.