Skip to main content

   

VM or z/VM

Create a testcase

This document provides information for customers who have been asked by their support representative to deliver data associated with PMRs to IBM over the Internet. Delivering these data (dumps, traces etc. further named testcases) electronically helps IBM resolve problems for you quicker by enabling our support centers to obtain needed information faster.

Before using this service refer to the terms of use for "Exhanging Diagnostic Data with IBM".

Before delivering testcases via the Internet, you must be instructed to do so by the support representative who is working on your problem. You will need the PMR number and other necessary information which your support representative will discuss with you. Only some general instructions are provided here. Failure to use the file naming convention will delay resolution of the problem you are experiencing. If you need help understanding how to create a compressed file, contact the support representative who is working on your problem.

IBM customers access IBM Enhanced Customer Data Repository by performing an anonymous login to ftp.ecurep.ibm.com (192.109.81.7). Customers upload files within the /toibm/subdirectories, the necessary information you get from your support representative.

You can use either VM REXX exec, VM command line or transfer the data using your workstation.

 Delivery via a REXX exec

Here is a complete sample for a REXX exec using COPYFILE and FTP

Here is the console output of the exec

 Delivery via VM command line

Use the following instructions to transfer your data to our FTP server using File Transfer Protocol (FTP) from the VM command line:

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

From the VM READY: prompt enter: ftp ftp.ecurep.ibm.com
At the USER: prompt, enter: anonymous
At the password prompt, enter: your_email_address
(i.e. your_user_id@company.com)
At the Command: prompt, enter: cd toibm/vm/
At the Command: prompt, enter: bin
At the Command: prompt, enter:
put qt.trace.a 11111.222.724.qt.trace.pack
[file naming convention]
At the Command: prompt, enter: quit

Here is the console output of this session.

 Delivery via a workstation

Use the following instructions to download your prepared data to your workstation using File Transfer Protocol (FTP) from a command line.

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

Download the data from your VM system to your workstation
Important: always use binary for the down or upload
From the C:> prompt enter:
receive your_data_at_VM your_data_at_the_workstation (binary)
From the C:>: prompt enter: ftp ftp.ecurep.ibm.com
At the USER: prompt, enter: anonymous
At the password prompt, enter: your_email_address
 (i.e. your_user_id@company.com)
At the Command: prompt, enter: cd toibm/vm/
 At the Command: prompt, enter: bin
At the Command: prompt, enter:
put your_data_at_the_workstation
[file naming convention]
At the Command: prompt, enter: quit

Here is a sample console output.