International Business Machines Corporation
Internet Data Exchange Services
Exchanging diagnostic data with IBM
To assist you in isolating the cause of a problem with the program, our support specialists may request that you send IBM the problem information, systems data, diagnostic data, etc., or that our support specialists be able to view it with you electronically by remotely accessing your system. IBM uses information about errors and problems to improve its products and services, and assist with its provision of related support offerings. For these purposes, IBM may use IBM entities and subcontractors (including in one or more countries other than the one in which You are located), and You authorize IBM to do so. You confirm that you have the right to provide us with the data you send to us regarding your problems and errors for the purpose of analyzing that data.
You remain responsible for 1) any data and the content of any database you make available to IBM, 2) the selection and implementation of procedures and controls regarding access, security, encryption, use, and transmission of data (including any personally-identifiable data), and 3) backup and recovery of any database and any stored data. You will not send or provide IBM access to any personally-identifiable information, whether in data or any other form, and will be responsible for reasonable costs and other amounts that IBM may incur relating to any such information mistakenly provided to IBM or the loss or disclosure of such information by IBM, including those arising out of any third party claims.
By sending us problem information, you warrant that none of the data exported to, or otherwise accessible by, IBM is controlled as a defense article under the U.S. International Traffic in Arms Regulation (ITAR) or under any other country's laws or regulations. You may not upload or otherwise export or re-export images or files from or to us except in full compliance with all applicable export and import laws and regulations. You understand and acknowledge that IBM is a U.S. headquartered company and that applicable U.S. export laws and regulations may prohibit IBM from providing services to certain end users and for certain end uses.
Once your data is completely received by IBM approved means, IBM will use it only for the purposes for which it was provided - that is, to fix IBM defects or to support IBM products or services. We will not disclose it to other parties, except to contractors of IBM who we may use to help us fix defects or provide support; and we will delete, destroy or return it when it is no longer required. If you elect to have us return physical media, you will be responsible for arranging for return transport of the media. IBM will provide the tapes to your designated carrier at the IBM location, but otherwise will have no responsibility/liability for return of the media.