ECuRep supports several methods for sending data to IBM. The file size of your data largely determines the methods available for use.

For 2018 several changes are scheduled to go live. One of these changes will be to require you to log in using your IBM ID. Please make sure that you own such an ID. We will also stop supporting plain FTP server for manual data upload. FTPS (FTP over TLS) encryption will be enforced to meet legal requirements.

Please note that we will replace all certificates that expire by new "Extended Validation" (EV) certificates. This means that the Certificate Authority (CA) might change.

Available methods If your file size is…
Greater than 2 gigabytes Less than 2 gigabytes Less than 20 megabytes
FTP Yes, both regular and secure FTP methods are supported. Faster Yes, both regular and secure FTP methods are supported. Faster Yes, both regular and secure FTP methods are supported.
HTTPS Only when using the widget on www.secure.ecurep.ibm.com. We strongly encourage a file limit of 200 megabytes when transmitting data via HTTPS. Yes.
Java utility Yes, all data is transmitted securely using the Java utility. Faster Yes, all data is transmitted securely using the Java utility. Faster Yes, all data is transmitted securely using the Java utility.
z/OS utility Yes, all data is transmitted securely using the z/OS utility. Faster Yes, all data is transmitted securely using the z/OS utility. Faster Yes, all data is transmitted securely using the z/OS utility.
Email No. No. Yes, both regular and secure emails are supported.

The easiest way to quickly send small problem documentation files (recommendation: 200MB maximum) to IBM is via your Web browser:

For uploading problem documentation files using "other methods" (like IBM Support Assistant (ISA), Service Request (SR), or ServiceLink / IBMLink), please have a look at our help section or refer to the IBM Electronic Support page.

Speed of transfer

While you may send data to any of our addresses, your speed of transfer will be quickest if you use choose the geographic location nearest your physical location.

Americas

  • The Java and z/OS utilities are fastest
  • The next fastest methods are FTP and FTPS
  • Server address: testcase.boulder.ibm.com

Asia Pacific

  • The Java and z/OS utilities are fastest
  • The next fastest methods are FTP and FTPS
  • Server address: ftp.ap.ecurep.ibm.com

Europe

  • The Java and z/OS utilities are fastest
  • The next fastest methods are FTP, FTPS and SFTP
  • Server address: ftp.ecurep.ibm.com

Related links