ECuRep supports several methods for sending data to IBM. The file size of your data largely determines the methods available for use.
Faster data transfer with large files
| Available methods | If your file size is… | ||
|---|---|---|---|
| Greater than 2 gigabytes | Less than 2 gigabytes | Less than 20 megabytes | |
| FTP | Yes, both regular and secure FTP methods are supported. Faster | Yes, both regular and secure FTP methods are supported. Faster | Yes, both regular and secure FTP methods are supported. |
| HTTP | No. | Yes, both regular and secure HTTP methods are supported, but we strongly encourage a file limit of 200 megabytes when transmitting data via HTTP. | Yes, both regular and secure HTTP methods are supported. |
| Java utility | Yes, all data is transmitted securely using the Java utility. Faster | Yes, all data is transmitted securely using the Java utility. Faster | Yes, all data is transmitted securely using the Java utility. |
| z/OS utility | Yes, all data is transmitted securely using the z/OS utility. Faster | Yes, all data is transmitted securely using the z/OS utility. Faster | Yes, all data is transmitted securely using the z/OS utility. |
| No. | No. | Yes, both regular and secure emails are supported. | |
The easiest way to quickly send small problem documentation files (recommendation: 200MB maximum) to IBM is via your Web browser:
For uploading problem documentation files using "other methods" (like IBM Support Assistant (ISA), Service Request (SR), or ServiceLink / IBMLink), please have a look at our help section or refer to the IBM Electronic Support page.
Watch our Video "Using ECuRep to submit problem diagnostic data to IBM" on YouTube:
Using ECuRep to submit problem diagnostic data to IBM (3:57min.)