There are three basic steps that need to be followed in order to prepare your IBM i data.

Gather diagnostic data.
- Your IBM SSR will inform you what diagnostic data is required.
- Your IBM SSR will provide you with a Problem Management Record number (PMR). Write this down.

Compress data

All diagnostic data delivered electronically to IBM must be in a compressed or packed format following the IBM file naming convention. Use the IBM file naming convention as shown below. This will be provided to you by your IBM SSR.
- All diagnostic data delivered electronically to IBM must be in fixed binary format.
- OS/400 or IBM i users should compress the file to be transferred using the create save file (CRTSAVF) function.
  - Example: Create Save File
  - Example: Save Object

Field	Description	Sample
xxxxx	PMR number	43123
bbbb	Branch office number	055
ccc	IBM country code	724
yyy.yyy	Short description of the file	sacf
zzz	File type	bin

Send data
- Send data to IBM using the most appropriate method. The preferred method is FTP.
- Your IBM SSR will inform you what directory to use.
- You can use either OS/400 or IBM i command line or transfer the data using your workstation.

Create Save File example

Save Object example

Use the following instructions to transfer your data to our FTP server from the OS/400 or IBM i command line:

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

From the OS/400 or IBM i command line, enter: ftp RMTSYS(ftp.ecurep.ibm.com)
At the USER: prompt, enter: anonymous
At the password prompt, enter: your_email_address (e.g., your_user_id@company.com)
At the Command: prompt, enter: cd toibm/os400/
At the Command: prompt, enter: bin
At the Command: prompt, enter: put qt.trace.a 11111.222.724.qt.trace.savf
At the Command: prompt, enter: quit

Use the following instructions to download your prepared data to your workstation using File Transfer Protocol (FTP) from the command line.

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

Download the data from your OS/400 or IBM i system to your workstation. Important: always use binary for the download or upload.
From the C:> prompt, enter: receive your_data_at_os400 your_data_at_the_workstation (binary)
From the C:> prompt, enter: ftp ftp.ecurep.ibm.com
At the USER: prompt, enter: anonymous
At the password prompt, enter: your_email_address (e.g., your_user_id@company.com)
At the Command: prompt, enter: cd toibm/os400/
At the Command: prompt, enter: bin
At the Command: prompt, enter: put your_data_at_the_workstation
At the Command: prompt, enter: quit

Additionally, you can use "zip" to compress your data. Please change the file name to reflect the zip. Example: xxxxx.bbb.yyy.zip.