There are two basic steps that need to be followed in order to prepare your hardware data.
- Gather diagnostic data.
- Your IBM SSR will inform you about diagnostic data and any specific data preparation required for which problem tracking system.
- Your IBM SSR will provide you with a Problem Management Record number, which could be a PMR-(PMH), a RCMS- or a CROSS-ticket number, depending on your geographic location and type of hardware. Write this down.
- Send data
- Send data to IBM using the most appropriate method. The preferred methods are HTTPS or FTP / FTPS (for FTP / FTPS, please use /toibm/hw directory). Problem data for RCMS- or CROSS-tickets less than 20MB can also be send by an Email using the correct naming convention.
- Your IBM SSR will inform you what directory to use.