There are three basic steps that need to be followed in order to prepare your data. Note: These steps apply to all products except hardware, IBM i, z/OS, z/VM, and z/VSE products.

  1. Gather diagnostic data.
  2. Compress data
  • File naming convention for ReTAIN PMR:
  • File naming convention for RCMS tickets:
  • File naming convention for CROSS tickets:
  • File naming convention for My Support case:
  1. Send data
    • Send data to IBM using the most appropriate method. The preferred method is FTP.
    • Your IBM SSR will inform you what directory to use.

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