Skip to main content

OS/400 or IBM i

Deliver the testcase using FTP


This document provides information for customers who have been asked by their support representative to deliver data associated with PMRs to IBM over the Internet. Delivering these data (dumps, traces etc. further named testcases) electronically helps IBM resolve problems for you quicker by enabling our support centers to obtain needed information faster.

Before using this service refer to the terms of use for "Exhanging Diagnostic Data with IBM ".

Before delivering testcases via the Internet, you must be instructed to do so by the support representative who is working on your problem. You will need the PMR number and other necessary information which your support representative will discuss with you. Only some general instructions are provided here. Failure to use the file naming convention will delay resolution of the problem you are experiencing. If you need help understanding how to create a compressed terse archive, contact the support representative who is working on your problem.

IBM customers access IBM EMEA Centralized Customer Data Repository by performing an anonymous login to ftp.ecurep.ibm.com (192.109.81.7). Customers upload files within the /toibm/subdirectories, the necessary information you get from your support representative.

You can use either OS/400 or IBM i command line or transfer the data using your workstation.

 Delivery via OS/400 or IBM i command line

Use the following instructions to transfer your data to our FTP server from the OS/400 or IBM i command line:

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

From the OS/400 or IBM i command line: enter:
ftp RMTSYS(ftp.ecurep.ibm.com)
At the USER: prompt, enter: anonymous
At the password prompt, enter: your_email_address
(i.e. your_user_id@company.com)
At the Command: prompt, enter: cd toibm/os400/
At the Command: prompt, enter: bin
At the Command: prompt, enter:
put qt.trace.a 11111.222.724.qt.trace.savf
[file naming convention]
At the Command: prompt, enter: quit

 Delivery via a workstation

Use the following instructions to download your prepared data to your workstation using File Transfer Protocol (FTP) from the command line.

NOTE: The instructions below do not include steps which may be necessary to pass through a firewall or proxy server.

download the data from your OS/400 or IBM i system to your workstation
Important: always use binary for the down- or upload
From the C:> prompt enter:
receive your_data_at_os400 your_data_at_the_workstation (binary)
From the C:>: prompt enter: ftp ftp.ecurep.ibm.com
At the USER: prompt, enter: anonymous
At the password prompt, enter: your_email_address
(i.e. your_user_id@company.com)
At the Command: prompt, enter: cd toibm/os400/
At the Command: prompt, enter: bin
At the Command: prompt, enter:
put your_data_at_the_workstation
[file naming convention]
At the Command: prompt, enter: quit

Here is a sample console output.

Additionally, you can use "zip" to compress your data. Please change the file name to reflect the zip. Example: xxxxx.bbb.yyy.zip.