Enhanced Customer Data Repository (ECuRep) is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.

This server based solution is used to exchange data between IBM customers and IBM Technical Support. Please do not place files on or download files from this server without prior authorization from an IBM Representative. They will be able to provide further instructions as needed. Once you have contacted your IBM Representative please read Exchanging diagnostic data with IBM terms of use.

Due to legal requirements, plain FTP will be supported until further notice. Only FTPS (FTP over TLS) and SFTP (FTP over SSH) will be supported for manual uploads (in addition to HTTPS and utilities).
All server enforce authentication. For Web access, you need to authenticate using your IBM ID. For FTPS and SFTP servers you need to create an IBM Support File Transfer ID.

There are two steps that must be completed to get your data loaded into the repository.

Step 1: Prepare your data

Follow the simple preparation instructions to ensure your data will be loaded properly.

Step 2: Send your data

Choose your desired method to send your data to the repository.

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