Enhanced Customer Data Repository (ECuRep) is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management.
Due to legal requirements, plain FTP will be supported until further notice. Only FTPS (FTP over TLS) and SFTP (FTP over SSH) will be supported for manual uploads (in addition to HTTPS and utilities).
All server enforce authentication. For Web access, you need to authenticate using your IBM ID. For FTPS and SFTP servers you need to create an IBM Support File Transfer ID.
There are two steps that must be completed to get your data loaded into the repository.
Step 1: Prepare your data
Follow the simple preparation instructions to ensure your data will be loaded properly.
Step 2: Send your data
Choose your desired method to send your data to the repository.